FSQA Manager, Product Quality

1 month ago

Ann Arbor, United States Domino's Full time

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie If this sounds like a brand you’d like to be a part of, consider joining our team

Job Description

  • Location: Domino’s World Resource Center; 30 Frank Lloyd Wright Dr, Ann Arbor, MI 48105 (Hybrid)
  • Compensation- $90-110k + 15% Bonus

This position supports Quality Assurance, Product Quality (and Technical Services), and food safety activities that protect consumers and build trust for Domino’s. Responsibilities include establishing and maintaining product quality standards, managing supplier relationships, and ensuring the food safety of products supplied to Domino’s. Activities will also include acting as an internal subject matter expert to support cross-functional projects within Domino’s supply chain and managing product improvement projects for DPZ FSQA. This position will also manage strategic PQTS projects, as assigned.

ACCOUNTABILITIES

Product Quality and Supplier Management

  • Leads activities related to product compliance including specification adherence, supplier relationship management, continuous product improvements, and product incident management.
  • Oversees product compliance for both the U.S. and Canadian supply chain, over assigned products/categories.
  • Maintains product specifications and supplier documentation to keep Domino’s stores supplied with safe and high-quality ingredients that meet regulatory requirements and Domino’s internal standards.
  • Works with cross-functional partners to support new supplier onboarding and ongoing supplier management.
  • Reviews, creates and modifies specifications, including product attributes, organoleptic characteristics, physical measures, and analytical measures.
  • Leads product compliance reviews, both organoleptically and analytically, and reports on ongoing quality and product performance.
  • Ability to identify and respond to negative trends in product performance, developing an action plan and delivering against it to improve quality.
  • Leads FSQA activities related to supplier corrective actions when product incidents occur.
  • Works with the QA field team to investigate and identify the root cause of quality issues in Supply Chain Centers and or Domino’s restaurants.
  • Leads continuous improvement activities as they relate to quality and consistency improvements of supplied ingredients.
  • Act as a subject matter expert for assigned product categories on cross-functional teams and support Domino’s International FSQA as needed.
  • Identifies new ways to leverage technology and analytics to improve the overall Quality and Safety of Domino’s food.
  • Availability to be on call to support product incident responses outside of normal business hours including evenings, weekends, and holidays.
  • Travels, when necessary, to support FSQA, Procurement, and R&D initiatives related to product quality, supplier corrective actions, and knowledge sharing for Domino’s ingredients.

Special Projects

  • Lead special projects supporting Engineering, R&D, Procurement, and FSQA Product Quality and Technical Services teams.
  • Ability to rapidly learn about any product Domino’s produces or procures to support development or improvement activities.

Qualifications

  • Bachelor’s degree in food science or related field; Master’s preferred
  • 7+ years of quality assurance or related experience, in food manufacturing, or research and development
  • Strong interpersonal and relationship building skills across functions and all organizational levels
  • Able to identify opportunities, set goals, and work independently
  • Extensive knowledge of poultry and processed animal protein, and or cooked and shelf stable sauces and dressings
  • Excellent oral and written communication skills
  • Ability to communicate with suppliers, internal leadership, and team members
  • Strong statistical analysis skills
  • HACCP (Hazard Analysis Critical Control Point) certification and strong knowledge of Good Manufacturing Practices, Good Laboratory Practices, Standard Sanitation Operating Procedures, preferred
  • Able to manage multiple projects and manage time effectively with minimal guidance.
  • Excellent knowledge of computer skills including MS Office suite of programs
  • Travel up to 30% of the time

Additional Information

All your information will be kept confidential according to EEO guidelines.

This position is hybrid sitting in Ann Arbor, MI

Benefits:

  • Paid Holidays and Vacation
  • Medical, Dental & Vision benefits that start on the first day of employment
  • No-cost mental health support for employee and dependents
  • Childcare tuition discounts
  • No-cost fitness, nutrition, and wellness programs
  • Fertility benefits
  • Adoption assistance
  • 401k matching contributions
  • 15% off the purchase price of stock
  • Company bonus

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