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Operations Manager

2 months ago

Waltham, United States Kensington Mechanical Full time

Company Description

Kensington Mechanical is a leading provider of refrigeration and HVAC services, having served clients since 1983. We are a small and growing team. Our clients include well-known companies such as Dunkin, Fidelity Investments, AmerisourceBergen, Proctor and Gamble, Gillette, Biogen, Taco Bell, KFC, and more. Our focus is on customer satisfaction, whether it's designing systems or maintaining and repairing existing equipment.


Role Description

We are seeking a dynamic and experienced Operations Manager for a full-time, remote position at Kensington Mechanical. We are looking for a person who wants to be an engine of growth for our company. The Operations Manager will be responsible for:


  • Overseeing Day-to-Day Operations: Manage daily activities to ensure efficient and effective operations.
  • Team Management: Lead a team of technicians, including hiring, training, and conducting first interviews and reference checks.
  • Operational Efficiency: Optimize processes and procedures to enhance productivity.
  • Customer Outreach and Support: Ensure high levels of customer satisfaction through proactive engagement.
  • Payroll Management: Handle payroll, wages, and hours management using industry-relevant software.
  • HR Management: Oversee comprehensive HR functions, including benefits administration, policy management for PTO, health insurance, and 401k.
  • Financial Management: Manage financial statements, track profitability goals, and ensure fiscal responsibility.
  • Standard Operating Procedures: Develop and implement departmental SOPs.
  • Fleet Management: Oversee the management and maintenance of company vehicles.
  • PO and NTE Management: Manage purchase orders and not-to-exceed thresholds.
  • Software Management: Utilize Servicetitan for hours and payroll features, and manage Interplay Learning software.
  • Reputation Management: Handle review and reputation management to maintain a positive company image.


Qualifications

  • Leadership and Management Skills: Proven ability to lead and manage teams effectively.
  • Operations Management Experience: Previous experience in a similar role is required.
  • Industry-Relevant Software Knowledge: Proficiency in Servicetitan, Podium, QuickBooks, Interplay, Trainual, etc.
  • Organizational and Time Management: Excellent skills in organizing tasks and managing time efficiently.
  • Independent Work Capability: Ability to work independently and remotely.
  • HVAC Industry Knowledge: Familiarity with the HVAC industry is essential.
  • Analytical and Problem-Solving: Strong analytical skills and the ability to solve problems effectively.
  • Communication and Interpersonal Skills: Excellent skills in communication and building interpersonal relationships.


We are looking to become a company with rock-solid operations that we can use to grow our business. This role will be directly assisting the executive team in operating and growing our business. There is ample opportunity to grow with us.