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Supervisor, Sales Operations Management

2 months ago

Waltham, United States ServiceNow Full time
Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

The Supervisor is a strategic business partner to AppStore Global Sales VP and Partner Managers, managing support functions essential to Sales force and Partner productivity in those Areas. These include sales process optimization and transformation, designing and implementing cross-functional support workstreams from quote creation to booking and post-booking support, planning, reporting, deal structure and quoting, quota setting and management, sales on-boarding, and sales compensation design and administration.  You will lead a team of Sales Operations Specialists in support of explosive sales growth and a quickly expanding sales force. 

Responsibilities include but are not limited to the following:

  • Lead a team of Sales Operations Specialists supporting AppStore Channel Partners and Sales professionals across the globe
  • As a key business stakeholder, contribute to the long term vision supporting AppStore Partners and Partner Managers - actively participate in designing frictionless selling processes utilizing modern technology to provide quick and seamless execution for all requests and support needs
  • Work cross-functionally to develop campaigns, training programs, and processes that accelerate the sales cycle and arm the sales force to win in the market
  • Understand sales go-to-market strategy and identify resourcing initiatives
  • Assist in deal structuring of customer contracts for new business, upsell/cross-sell, and renewal transactions
  • Provide weekly, monthly, and quarterly reporting and metrics in support of meeting key sales initiatives and targets
  • Support the weekly top-line forecast process including attending sales leadership forecast meetings, performing pipeline analytics, and driving adoption of forecasting tools and dashboards
Qualifications

Our ideal candidate: 

  • 5+ years proven experience of Sales Operations in a software sales organization
  • Demonstrated ability of leading and driving process improvement for operational support processes and teams
  • Organized, with excellent attention to detail and the ability to work in a fast-paced environment
  • Proficient in the use of sales methodologies and automation tools
  • Provided direct sales rep support on deal structuring and understanding of customer contracts guiding upsell and cross-sell opportunities
  • Worked with sales management on territory planning and the development of quotas and commission rates
  • Participated in the development and implementation of sales commission plans with an understanding of what drives sales behavior
  • Proficient in PPT, Word and Excel

 

Not sure if you meet every qualification? We still encourage you to apply We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate

Additional Information

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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