Sales Manager

4 days ago

Burlington, United States Consolidated Communications Full time
Major Duties

Classification: Exempt / Non-Bargaining

Join a team that offers growth potential, competitive compensation, an excellent benefits package and the opportunity to make a significant impact on the lives of customers and communities. Consolidated Communications is a best-in-class, top 10 U.S. fiber provider that delivers reliable fiber communications solutions to consumers and businesses. We are committed to providing meaningful work in a positive environment while connecting people and enriching how they work and live. At Consolidated, our employees make the difference. We welcome and value individuals from different cultures, with diverse life and work experiences and educational backgrounds.

The Manager role in channel is responsible for the day-to-day management and operations of our channel pre-sales/support team. The candidate is responsible for the performance, motivation and development of the support team. This role will provide overall support to the channel sales team and partners, ensuring the team‘s success in obtaining financial targets. The ideal candidate will be responsible for cultivating strong relationships with our partners, ensuring their success, and driving mutual growth. As a manager, you will collaborate with cross-functional teams to maximize the value our partners receive from our products/services, while also identifying opportunities for expansion and increased engagement.

Responsibilities
  • Lead and manage pre-sales/support team
  • Monitor work volumes ensuring timely responses
  • Provide coaching/training
  • Act as primary contact for escalations
  • Promote collaboration with internal teams to ensure accurate handoff and overall implementation of orders
  • Participate in virtual and in-person customer/partner meetings as needed
  • Lead special projects
  • Work directly with channel sales team ensuring adequate support for team success
  • Promotes a positive customer experience
  • All other duties as assigned
Qualifications
  • Strong commitment to organizational development and coaching designed to drive improvement of key measures
  • Strong understanding/knowledge of channel sales process
  • Planning skills to develop and implement daily operational directives designed to enhance performance, improve work processes and customer interaction/service
  • Proficient in Microsoft Office programs
  • Understanding how to navigate internal company dynamics and prioritize resources
  • Knowledge of customer order entry and functionality
  • Strong communication skills
  • Strong analytical skills
  • Candidate must have excellent time management and organizational skills
  • Must maintain a high level of professionalism, focus, and patience managing multiple competing priorities in a fast-paced environment

Preferred Qualifications:

  • Bachelor‘s degree or the equivalent in experience and a minimum of 3-5 years applicable experience
  • Excellent verbal and written communication skills
  • Previous experience managing a team is preferred
Benefits Offered

We are proud to offer a comprehensive and competitive benefits package:

  • 401(k) matching
  • Medical, Rx, Dental and Vision insurance
  • Disability insurance
  • Flexible spending account
  • Health savings account
  • Life insurance
  • Tuition reimbursement
  • Paid vacation and personal days
  • Paid holidays
  • Employee Assistance Program
Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.

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