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Level 2 Technical Support Specialist

2 months ago

Wauwatosa, United States ManagePoint, LLC Full time

Join An Award Winning, Respected, Growing IT Firm


READ THE ENTIRE POSTING, OTHERWISE YOU WILL MISS A REQUIREMENT WHEN APPLYING.


ManagePoint was established in 2003 as a Technology Management Firm dedicated to helping business owners and executives in operating a small or medium size business, enjoy Stress Free IT by delivering computer support and IT solutions that just plain work.


For over a decade we have helped numerous clients in Milwaukee and surrounding areas lower their business risks, improve efficiencies and increase profitability. Along the way we’ve been awarded as one of Milwaukee's Top 3 Best Rated Managed IT companies in 2021 and ranked #88 on the MSP501 list from Channel Futures in 2021.


We like to surround ourselves with great local businesses with which we can build a friendly and professional relationship. Our technical team has over a century of experience combined in their trade and most importantly – love people.


ManagePoint is partnered with the best technology and Internet companies in the world, and when coupled with our team, delivers the best solutions to meet all the Information Technology needs for Milwaukee area businesses


We have great incentives A focus on work-life balance and a fun family like team atmosphere Apply today


Looking for a local computer geek/genius, eager to kick their IT career into hyperdrive with an award-winning and fast-growing IT firm.


This role is a chance for you to ‘Level Up’ and hone your skills and expertise in technology, problem-solving, cybersecurity and customer service. The position will have you talking with people all day, therefore candidates must be great on the headset, capable of training and assisting as well as building trusting relationships with other humans.


This Level II Technical Support role will have you mid-ladder on the escalation scale for your team, so a love of mentoring and a bit of patience will lead your clan to success.


Work-life balance is cultivated on our team, and benefits are plenty; including the assistance to continue your technical training and certifications with a lot of room to grow internally to ‘expert’ ranking.


If you are interested, please respond and make sure to include the quote, “To boldly go where no man has gone before.” on your cover letter. If you are chosen for an interview – you will be required to complete a technical assessment exam and a fulfilling conversation full of humor and water cooler chatter with our CTO.


Skills:

  • At least 2+ years’ experience in an IT support role as Level II Technical Support
  • Associated degree, College diploma or university degree in the field of computer science, or equivalent
  • High level experience with desktop and server operating systems in Small Business environments
  • Configuration and troubleshooting of Microsoft 365 issues including integration with other services.
  • Proven experience for monitoring of system reliability and improving performance.
  • Thorough knowledge of Active Directory, management and troubleshooting.
  • Knowledge of common network protocols (DNS, DHCP, NTP, SSH) and TCP/IP
  • Experience with the configuration of networking infrastructure such as VLANs, VPNs and firewalls.
  • Experience configuring and troubleshooting VPN connections and other remote access solutions.
  • Ability to troubleshoot high level issues with Windows 7 through 11
  • Virtualization.
  • CompTIA A+ level of computer hardware knowledge and familiarity.
  • Strong documentation skills.
  • Strong English communication skills – written and oral.
  • Highly self-motivated and directed.
  • Takes ownership.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and multitask in a high-pressure environment.
  • Exceptional customer service orientation. Including a calm, clear, welcoming phone speaking voice and professional demeanor.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning.
  • Experience working in a team-oriented, collaborative environment.