Information Technology Support Specialist
2 weeks ago
Provides assistance to end users by navigating the IT framework and associated applications. Diagnoses and resolves issues related to personal computers, local networks, servers, telecommunication systems, and other IT platforms. Works in collaboration with various third-party support vendors. Records incidents in the service operations management system.
Key Responsibilities
- Collaborates with various third-party support vendors to troubleshoot and resolve local end user and IT environment issues and service requests.
- Acts as the intermediary between the Service Desk and end users.
- Assists in preparations and user acceptance testing necessary for infrastructure projects and enhancements.
- Meets the expectations of continuous improvement initiatives while maintaining 5S standards across all locations.
- Works with end users to prepare for Audit and SOX compliance.
- Communicates with internal and external customers to document resolutions, recommend courses of action, and follow through on project requirements and enhancements.
- Implements IT operations and service delivery decisions as specified.
- Performs additional duties as assigned.
- Strong knowledge and experience with servers, networks, PC/printer maintenance, antivirus software, Windows operating systems, and Microsoft Office.
- Ability to identify and analyze technical issues.
- Basic project management capabilities.
- Demonstrates understanding of IT policies, standards, and procedures.
- Ability to articulate and explain technical needs and problems to provide solutions.
- Fluent in English and the primary language used in the area of responsibility and/or location.
Associate's Degree in Computer Science, Information Technology, or a related field, or equivalent education and experience.
Experience Requirements
- Minimum of three years of experience in desktop support.
- Experience with IT Outsourcing relationships is preferred.
Limited travel required.
Briggs & Stratton, headquartered in Milwaukee, Wisconsin, is dedicated to providing innovative products and diverse power solutions to help individuals accomplish their tasks. The company is the world's largest producer of engines for outdoor power equipment and a leading designer, manufacturer, and marketer of lithium-ion batteries, standby generators, energy storage systems, lawn and garden, turf care, and job site products through its various brands. Briggs & Stratton products are designed, manufactured, marketed, and serviced in over 100 countries across six continents.
Briggs & Stratton is committed to equal employment opportunity and conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran status, pregnancy, genetic information, sexual orientation, or any other basis prohibited by law. The company also undertakes affirmative action to ensure equal employment opportunity for minorities and women, persons with disabilities, and protected veterans.
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