Information Technology Support Specialist

2 weeks ago


Wauwatosa, Wisconsin, United States Briggs & Stratton Full time
Position Overview

The IT Support Specialist plays a crucial role in assisting end users by navigating the IT framework and relevant applications. This position is responsible for diagnosing and resolving issues related to personal computers, local networks, servers, telecommunication systems, and other IT platforms. The specialist collaborates with various third-party support providers and meticulously documents incidents within the service operations management system.

Key Responsibilities

  1. Work in conjunction with multiple third-party support providers to troubleshoot and resolve local end-user and IT environment issues and service requests.
  2. Serve as the intermediary between the Service Desk and end users.
  3. Assist in the preparation and user acceptance testing necessary for infrastructure projects and enhancements.
  4. Adhere to continuous improvement initiatives while maintaining 5S standards across all operational sites.
  5. Collaborate with end users to ensure compliance with Audit and SOX requirements.
  6. Engage with customers, both internally and externally, to document resolutions, recommend courses of action, and follow through on project requirements and enhancements.
  7. Implement IT operations and service delivery decisions as outlined.
  8. Perform additional duties as assigned.
Required Skills and Qualifications
  • Proficient knowledge and experience with servers, networks, PC/printer maintenance, antivirus solutions, Windows operating systems, and Microsoft Office Suite.
  • Ability to identify and analyze technical issues effectively.
  • Basic project management capabilities.
  • Understanding of IT policies, standards, and procedures.
  • Strong communication skills to articulate technical needs and issues to provide effective solutions.
  • Fluency in English and the primary language relevant to the area of responsibility.
Educational Background

An Associate's Degree in Computer Science, Information Technology, or a related field, or equivalent education and experience.

Experience Requirements
  • A minimum of three years of experience in desktop support.
  • Experience with IT outsourcing relationships is preferred.
Physical & Environmental Considerations

Limited travel may be required.

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