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Desktop Support Specialist

2 months ago

Costa Mesa, United States Cygnus Professionals Inc. Full time

Title: Desktop support

Location: Costa Mesa CA (onsite)

Job Type: Contract

Job Description:

Under supervision of Regional Field Service Manager install configure, service, maintain information technology systems and applications. Maintain a daily IMAC, Incident, and Refresh resolution rate of 5+ tickets per day. It is a onsite type role that does require strong people and communication skills along with a solid background of Workstation support.

Minimum 3 years work experience. The Individual must be able to work alone and within a team. The ability to followed defined processes and carry out various Operational type task. Strong ability to troubleshoot and isolate Level 2 type issues that are related to either Hardware or Software environments.

Advanced Experience in Windows Operating Systems. Candidate should also have a knowledge of all MAC related Hardware and Software type issues. Experience in Active Directory and Jamf all is also a plus.

Roles and Responsibilities:

  • Imaging of Windows Devices to latest version
  • Provide 2nd Level Support
  • Unboxing and packing of equipment To/ From Remote locations
  • Must be able to follow schedules and perform administrative type tasks
  • IMAC
  • Perform Hardware and Software Installations
  • Smart Hands Activities
  • Provide remote support for users traveling or at home.
  • Endpoint Encryption Troubleshooting – McAfee
  • Ability to work in Active Directory
  • Provide asset information within ticketing system to ensure an accurate asset database
  • Perform refresh of end user devices in alignment with refresh schedules
  • Assist with inventory activities as required weekly and monthly
  • Ensure local Inventory is up to date and correct
  • Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day
  • Ability to work within Service Now
  • Strong ability to interact with Customers
  • Proper Documentation of End User Issues within Service Now
  • Backup and Restoration of End User Data