Technical Support Specialist

2 days ago


Costa Mesa, California, United States Zero Impact Solutions Full time
Job Title: Technical Support Specialist

Zero Impact Solutions is seeking a highly motivated Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and guidance to our clients, ensuring their EV charging experience is seamless and efficient.

Key Responsibilities:
  • Provide technical support and guidance to clients via phone, email, and in-person visits.
  • Collaborate with sales and engineering teams to resolve technical issues and improve product quality.
  • Develop and maintain technical training plans to enhance team knowledge and skills.
  • Analyze support data to identify trends and areas for improvement.
Requirements:
  • Bachelor's degree in computer science, engineering, or a related field.
  • 5+ years of customer technical support experience.
  • Excellent technical and analytical skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.


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