Senior IT Support Specialist
4 days ago
We are seeking a highly skilled and experienced Senior IT Support Specialist to join our team at Insight Global. As a Senior IT Support Specialist, you will be responsible for providing technical support and assistance to our employees and partners across the country.
Key Responsibilities:
- Provide technical support and assistance to employees and partners via phone, email, and in-person.
- Triage, diagnose, and resolve technical issues in a timely and efficient manner.
- Document all work and interactions with employees and partners using ServiceNow.
- Collaborate with senior IT colleagues to resolve complex technical issues.
- Participate in bi-monthly weekend maintenance window testing as required.
- Maintain schedules for recurring administrative maintenance and assist users in planning scheduled and unscheduled testing.
Requirements:
- Bachelor's degree in computer science, engineering, or related field.
- Proficient and expert in computer hardware, software, and networking.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Passion for technology and commitment to ongoing learning and development.
About Insight Global:
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
How to Apply:
If you are a motivated and experienced IT professional looking for a new challenge, please submit your application to HR@insightglobal.com. We look forward to hearing from you
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