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Editing/Administrative Assistant

1 month ago

Manassas, United States ROCS Grad Staffing Full time

About Us:

We are a leader in providing quality training and consulting services for the Federal Government, state localities and commercial organizations. For half a century, our education courses and instructors have advanced the careers of more than 500,000 government and industry employees. Our consulting services help achieve organizational missions and goals by ensuring all contracts meet cost, schedule, and performance goals.


Job Summary/Objective:

The Content Management Associate works directly in each step in the course development process, from conception to completion. Under the supervision of the Content Manager, and in partnership with other members of the Publications Department, the Content Management Associate assists in all course development tasks. Tasks include, but are not limited to, editing, formatting, organizing, uploading, updating, storing, retiring of content, and distributing all materials for virtual sessions.


Responsibilities of Content Management Associate:

  • Review our course schedule independently to create weekly send-out report for disseminating courseware to instructors.
  • Formats courseware in the proper structure, following our branding specifications.
  • Ensures content is on-brand; consistent in terms of style, quality, and tone of voice; and optimized for user experience for both print and digital platforms. Adheres to our desired style guide policies.
  • Delivers company course content on time, in the proper format, and according to contractual requirements.
  • Adheres to overall storage standards and alignment of version control.
  • Adheres to copyright restrictions and 508 compliance regulations.
  • Interacts with SME writers, editors, and content contributors; uses best practices in grammar, messaging, writing, and style.
  • Collaborates and coordinates with interdepartmental team members.
  • Reinforces and supports the workflow for requesting, creating, editing, publishing, and retiring content.
  • Tracks and communicates status of materials and shipments to multiple parties, such as the client, instructor, and team members, simultaneously.
  • Reviews and executes tasks as assigned by management.
  • Supports standards, systems, and best practices (both human and technological) for content creation, distribution, maintenance, retrieval, and repurposing, including the real-time implementation of content strategies.


Soft Skills Responsibilities:

  • Uses Instant Message sparingly and knows Teams is only appropriate for yes or no questions and is not a substitute for communication.
  • Demonstrates good phone etiquette. If a staff member needs to reach someone, they will call the same day, leave a voicemail if the person is unavailable, and send an email regarding the phone call to explain the issue at hand.
  • Answers all calls the same day they are received. All calls from internal and exterior stakeholders are acknowledged on the same day.
  • Adapts and is open to feedback from internal and external stakeholders.
  • Arrives prepared for meetings by reviewing material ahead of time and comes prepared to ask questions.
  • Supports an open-door policy, in-person meetings, and is pro-culture and pro-humanity.
  • Understands importance of undivided attention and eye contact by ensuring a “no-phone” policy during meetings.
  • Treats colleagues with courtesy. Acts upon what was said after a conversation concludes, and documents what was discussed in email, department Teams chat, or Salesforce. Encourages the mantra “You do what you say you will do.”


Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • A strong knowledge of English grammar.
  • Excellent interpersonal and client service skills.
  • Excellent organizational skills and keen attention to detail.
  • Capable of juggling multiple tasks and has excellent time management skills with a
  • proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to function well in a high-paced and at times stressful environment.
  • Ability to work collaboratively, respectfully, and professionally with all internal and external stakeholders and team members.
  • A high level of drive, discipline, creativity, professionalism, and motivation.
  • Skill at both long-form and real-time (immediate) content editing.
  • A capacity and desire for learning new skills quickly.
  • Proficiency with Microsoft Office Suite and Adobe Creative Suite required.
  • Recommended, but not required, experience with Adobe Connect and Salesforce.
  • Knowledge of 508 Compliance is a plus.


Required Education:

  • Bachelor’s Degree in a relevant field (English, Communications, Editing, Publishing, Journalism, Technical Writing, etc.)


Benefits:

  • Health insurance
  • Health savings account
  • Dental insurance
  • Vision insurance
  • Life Insurance
  • Disability insurance
  • 401 (k)
  • Federal holidays
  • Sick leave
  • Paid time off
  • Fun and spirited atmosphere; team camaraderie at volunteer events