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![Catapult Solutions Group](https://media.trabajo.org/img/noimg.jpg)
Customer Service Associate
2 months ago
Currently hiring a Customer Service Associate for our client - They are a Global Fortune 500 company, established in 1918. The pay is very high for this position with great growth potential within the company.
Please read qualifications and apply if a good fit Look forward to speaking with you
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Position: Customer Service Associate (Logistics & Supply Chain Operations | Client Support)
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Hours: Standard business hours (Full-time)
Location: Irving, TX (** Onsite full time during training - After training: Remote Tues & Friday**)
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✅ Materials Solutions Company
✅ Excellent culture
✅ Located in Las Colinas (Irving, TX)
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"We believe providing a workplace that promotes a culture of respect and belonging for all employees is important to our business success and to driving innovation and growth."
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Position Overview:
The Customer Service Associate will support the Americas Customer Service team for assigned businesses, providing support to a team of Customer Service Representatives, Specialists, and Team Leads.
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Responsibilities:
- Sales order entry and management
- Customer master data management
- Order status management in Order Cockpit
- Order tracking and tracing with Logistics
- Quality Notification entry (Quality Assurance)
- Work closely with colleagues in Sales, Planning/Scheduling, Logistics, and Finance
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Qualifications:
- REQUIRED - 3-5 years of Customer Service/Account Management experience
- REQUIRED - SAP experience
- REQUIRED - Excel experience
- REQUIRED - Previous experience in a Supply Chain or Logistics customer service position
- Bachelors Degree preferred (in Supply Chain, Logistics, Business, Economics, or related emphasis)
- Good interpersonal skills, ability to build strong relationships with internal and external stakeholders
- Results driven – setting priorities and juggling multiple tasks and assignments
- Effective written & verbal communication skills
- Problem solving/Analytical skills
- Process improvement driven
- Detail Oriented
- Positive attitude and aptitude to handle change, including the ability to manage quickly shifting priorities based on customer needs
- Advanced time management skills and ability to self-manage incoming requests and demands based on deadlines and business/customer requirements
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(Job Segment: Supply Chain | Customer Service | Logistics | Procurement | Excel | Pivot Tables | Operations | SAP | Client Support | Manufacturing | Distribution | Coordinator)