Customer Success Manager

2 weeks ago

Cleveland, United States CHAMP Titles Full time

Passionate about solving large-scale business challenges at a fast-growing cloud-native company? Interested in joining one of Cleveland’s most exciting tech startups? Then we have an excellent opportunity for you


CHAMP Titles mission is to become the world leader in movable asset registries. We will accomplish this by digitizing the transfer of ownership process, creating a more effortless, efficient, and effective experience for people, businesses, and the government. And we are already doing it, as confirmed by Everett Frazier, Commissioner of WV DMV: "We are excited to be the first state to offer these fully digital services and appreciate the partnership with CHAMP Titles." We are dedicated to the continuing evolution of our tech-forward platform, with a strong emphasis on developer enablement and engineering team empowerment.


CHAMP Titles is committed to diversity and inclusion. We recognize the power of different perspectives, backgrounds, and skills. We celebrate these differences and thrive on them to benefit our employees, products, and community.


What You’ll Do:

In this role, the Client Success Manager (CSM) will strive to understand client goals and outcomes through ongoing data collection and feedback analysis. The CSM will turn this data into onboarding, retention, and expansion strategies and provide the voice of the customer input to aid in refining the product roadmap. This role will involve all aspects of client implementations, ongoing support, client training and education, and more. As excellent client experience is a core value of the company, all CHAMP team members look to client services and success for input across all critical decisions.

  • Collaborate with new business development team to effectively onboard and implement new client relationships
  • Develop and maintain strong relationships with assigned clients, acting as their trusted advisor and advocate
  • Clearly define client goals and expected outcomes by collaborating with key stakeholders
  • Manage and relay client feedback to product team for continuous product improvements
  • Identify and foster growth opportunities to expand your book of business
  • Lead regular check ins and business reviews with assigned clients to drive progress and demonstrate ROI
  • Collaborate with new business development team to support renewals and expansions
  • Provide recommendations for improving department processes and strategies
  • Become and industry expert to lead your clients through complexities in the industry



What We’re Looking For:

Experience:

  • 3+ years of client success or account/relationship management experience
  • Proven track record of working in a client-facing role
  • Prefer B-to-B experience but not required


Skills and Qualifications:

  • Bachelor's Degree preferred, but not essential
  • Experience working with and managing, stakeholders and clients
  • Strong relationship building and interpersonal skills
  • A high level of organization and attention to detail is required
  • Excellent communication skills (written & oral)
  • Strong analytical thinking and problem-solving skills
  • Flexible approach, ability to operate effectively amid uncertainty and change
  • Driven, self-motivated, and enthusiastic with the ability to build and maintain positive relationships both internally and with clients


Benefits - Why You Want to Work for Us

  • Competitive Salary
  • 401K Matching
  • Bonus
  • Health/Dental/Vision
  • Flexible Workplace
  • Hybrid Option


Location:

Cleveland



CHAMP Titles is an Equal Opportunity Employer. Qualified applicants are considered without regard to race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), marital status, veteran or military status, sexual orientation, genetic information, gender identity or expression (including transgender status), or any other characteristic protected by applicable federal, state or local laws.

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