Strategic Customer Success Manager
4 days ago
MongoDB is seeking a highly skilled and experienced Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer adoption, retention, and growth by providing strategic guidance, technical expertise, and exceptional customer service.
Key Responsibilities- Develop and execute account plans to drive customer growth and retention
- Provide strategic guidance to customers on MongoDB best practices and technology strategy
- Collect feedback and identify roadblocks from customers to inform internal teams on product development and go-to-market strategies
- Act as a liaison between customers and product engineering to develop new innovative solutions
- De-escalate and resolve critical customer issues and complaints
- Lead in-person executive business reviews for strategic customers
- Work on strategic internal projects to help build the Customer Success program
- 9+ years of experience in a Customer Success, Account Management, or Client Services role
- Strong technical background and passion for advocating on behalf of customers
- Ability to act with a high level of autonomy and make key decisions to drive effective customer outcomes
- Entrepreneurial mindset and ability to build new processes and practices
- Team player with a passion for collaboration and communication
- Technical product experience or education preferred
MongoDB is a leading developer data platform that empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI.
We're committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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