Customer Success Manager, Global
1 week ago
The Role As a Global Client Success Manager, you own BrightEdge’s largest customer relationships from launch to contract renewal. You are responsible for partnering with Fortune 100 companies to build custom launch and engagement plans that drive product adoption and engagement, client retention and growth. You partner closely with SEO leaders and marketing executives serving as a product expert, strategic consultant and SEO champion. Your partnership with BrightEdge’s biggest clients and our product team allows us to continually improve the functionality and benefits of the platform. This role reports to the VP of Global Accounts. Ideal candidates have experience developing and managing large-scale client relationships and are comfortable analyzing data and using it to make strategic and consultative recommendations. Your Future at BrightEdge Do you want to work with some of the most innovative brands? Customers across more than 80 countries and all industries trust BrightEdge to modernize their digital marketing stack for today’s world. We’re looking for our next teammate, a proven client relations and digital marketing professional who will be a part of our senior-level Customer Success team. What You Will Do Manage a portfolio of 15-20 of our largest Global Accounts, serving as the face of BrightEdge for our highest priority customers. Build and manage trusted relationships with a broad range of global stakeholders including SEO Managers, SEO Directors, and VPs of Marketing. Work closely with customers to understand their value drivers, deliver business goals and digital marketing success. Provide platform training and enablement, as well as digital marketing/SEO consulting and collaboration with customers. Convert your clients into BrightEdge champions, leveraging their success for references and case studies. Provide data-driven insights and recommendations that inform the growth and long-term success of the partnership. Use account data in Salesforce and Gainsight to understand and diagnose client health, opportunity/risk and drive further adoption of BrightEdge. Drive success with tangible metrics that matter to the customer (organic traffic and revenue, market share, rankings, etc.). Ensure that customers are leveraging the BrightEdge solution to deliver business value across all levels of their company. Collaborate cross-functionally with Product, Operations, Sales, and Tech Support to advocate for clients and drive successful adoption of BrightEdge. What It Takes To Be Successful 8-12+ years of experience working in account management, client service, customer success or consulting, ideally in SaaS, B2B tech. Strong interpersonal, relationship-building and listening skills along with a proven track record of success with large, strategic accounts, including renewal and expansion. Evangelize the capabilities of BrightEdge across your customers’ organization. Develop an understanding of typical business challenges faced by customers and common objectives to appropriately map BrightEdge features and associated business benefits to address account needs. Experience and comfort using data to share insights and make actionable recommendations. Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success. Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed. Excellent verbal and written communication skills, ability to tailor content to an executive audience. Proven ability to work and thrive in fast-paced, results-oriented, hands-on environment with a sense of urgency and demonstrated initiative and independence. Passion for Digital Marketing/SEO, Technology & Analytics, and Client Service for large accounts. Experience working with stakeholders at all levels, from POC to Executives. Intellectually curious and a fast learner with a keen attention to detail. A bachelor's degree is required, master's degree preferred. Preferred: Marketing SaaS or Agency experience. Preferred: experience evangelizing a marketing channel and doing discovery of marketing goals and needs. Preferred: working technical knowledge of SEO. Benefits and Perks: Defined Career Paths. Competitive Compensation Packages. Medical, Dental, and Vision Insurance. Happy Hours and Team Building Events. 15 – 23 days of Flexible Paid Time Off (PTO) annually. Free Friday Lunches and Fully Stocked Kitchen. About BrightEdge BrightEdge is widely recognized as a global leader in SEO and Digital marketing. The most innovative customers across more than 80 countries trust BrightEdge to modernize their Digital Marketing stack for today’s digital world. We are helping thousands of organizations, including many of the world’s largest companies, transform their businesses and drive more revenue. The continuous innovation of our product is supported by what we believe to be our most valuable assets: our people. Our employees are industry experts at the forefront of digital transformation. Come join us and help us share the future of SEO. #J-18808-Ljbffr
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