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Office Specialist 2

4 months ago

Hillsboro, United States State of Oregon Full time
Job Description:

Position Title:                      Office Specialist 2

Initial Posting Date:            June 4, 2024        

Application Deadline:         June 11, 2024

Salary Range:                      $3,218 - $4,338 per month 

Location:                             Hillsboro

Recruitment Type:              External/Internal 

We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the  as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

Do you want the opportunity to match the needs of people in the community with available federal, state and local programs or other resources to meet those needs?  Do you want to be part of a diverse workforce that collaborates and learns from each other to improve services that supports the elderly, people with disabilities and communities?  Then, we want to hear from you

Oregon Department of Human Services (ODHS), A place to belong and make a difference 

  • When you join the , you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.  

  • Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision.  

  • We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The has four points that explain the agency's goals related to equity and inclusion.  

  • We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and including health, dental, vision and much more   

In this role, you will work within the

What you need to qualify/minimum qualifications:

Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents;

OR

An associate degree in any field; 

OR

An equivalent combination of education and experience.

Essential Attributes

We are looking for candidates with:

  • Face-to-face customer service experience in an office setting

  • Experience gathering information from customers to help determine the type of services to meet the needs of the customer

  • Experience with repetitive data entry

  • Experience handling a high volume of multiple tasks

  • Experience working with a variety of software and/or databases in an office setting

**Clearly describe how you meet the minimum qualifications and essential attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process.   

  

Your duties at a glance:

In this position, the majority of your day will be working in a team environment helping individuals and families seeking services by providing specialized assistance at the front desk and on the phone. This position helps to guide customers of the Aging and People with Disabilities population through the sharing of rules, policies, procedures and programs in collaboration with other branch staff. You will be responsible for making decisions regarding requests for information from the public and entering that confidential information into the ONE system. Decisions could also include referring Oregonians to community resources or making appointments with the Oregon Department of Human Services for requested services.  This position also may include a wide variety of data entry such as processing payroll and provider payments.  Will also be responsible for other financial and administrative tasks in support of the

Branch office operations.

Working Conditions:

Work is performed in the office Monday – Friday, 8am – 5pm. Works primarily at the front desk in a general office environment.  Must have a valid driver’s license and acceptable driving record. May come into contact with upset, and/or difficult people.