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US Systems Specialist

2 months ago

Hillsboro, United States Mindlance Full time
Job Title: US Systems Specialist I

Join Mindlance as a US Systems Specialist I and take on a key role in a highly automated pharmaceutical filling and packaging facility in Hillsboro, OR.

About the Role:

This position provides the opportunity to work in a highly integrated computer control system to manage plant operations and manufacturing data. As a US Systems Specialist I, you will report to the Infrastructure Squad Lead in the Hillsboro ITOT department.

Responsibilities:
  • Execute hardware and software device installation, configuration, implementation, break/fix support and maintenance, and capacity expansion of barcode printing, barcode scanners, and rugged mobile computers.
  • Initiate, troubleshoot and resolve trouble ticket requests and incidents.
  • Develop and maintain GMP/Non-GMP design documentation and diagrams.
  • Perform all duties and responsibilities in accordance with current standard operating procedures (SOP) and department procedures.
  • Operate and execute change control process for system deployment and release management of system software across Good Manufacturing Practice (GMP) validated and Non-GMP environments.
Qualifications:
  • A minimum of 2-3 years IT Help Desk Technician and/or IT Desktop Support Specialist experience involved in installation, configuration, implementation and/or support of hardware break/fix, operating system, and printing preferably in a regulated industry or equivalent experience.
  • Strong experience with IT troubleshooting, problem solving, and resolution.
  • Experience with Bluetooth, Wired Ethernet, and Wireless Local-Area Network.
  • Experience and proficiency with Microsoft Office and Google Suite of Applications.
  • Installation and troubleshooting experience with Microsoft Windows 10 & 11 client workstation operating systems.
  • Experience with desktop, printing, server, network troubleshooting and performance tuning.
  • Must be capable of transporting, deploying, lifting, and moving device peripherals infrastructure equipment weighing up to 50lbs
  • CompTIA A+ certification recommended.
  • Experience with trouble ticket management system a plus e.g. ServiceNow
  • Experience with Intermec or Zebra Technologies barcode scanner and barcode printers a plus.
  • Experience with Intermec or Zebra Technologies rugged mobile computers a plus.
EEO:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.