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Access and Service Scheduling Coordinator

1 month ago

Rockville, United States Mid-Atlantic Permanente Medical Group Full time
Mid-Atlantic Permanente Medical Group (MAPMG) invites applications for a Access and Service Scheduling Coordinator to join our Office of the President department. This position is a full-time opportunity based out of our regional office located in Rockville, MD with a hybrid work model.

Mid-Atlantic Permanente Medical Group is comprised of more than 1,700 Permanente physicians and nearly 300 staff professionals who come together to make a positive impact on the health and lives of more than 800,000 members in Virginia, Maryland, and the District of Columbia.

Reporting to the Chief of Staff, the Access and Service Scheduling Coordinator will be responsible for creating, building, and maintaining accurate department calendars and schedule templates utilizing analytical reports to ensure an adequate number of appointments are activated to meet the demand. You will collaborate with department leaders to ensure adherence to scheduling policies and procedures by addressing access issues promptly through frontline problem-solving, conducting research and investigations, interpreting and resolving issues, and escalating them when necessary. This position directly supports the scheduling for Emergency Medicine and Advanced Urgent Care departments.

You can expect to:
  • Develop schedules that adhere to established criteria and quality standards for Kaiser Permanente member access, which includes allocating resources for each week, arranging appointments throughout the day, and determining the percentage of appointment types in each clinician’s schedule.
  • Analyze and utilize data models through Microsoft Excel to build these schedules that meet appointment demands.
  • Conduct data analysis to track and report physician changes on scheduled hours in QGenda
  • Monitor requests for time off, schedule changes, and extra clinics shifts from MAPMG providers to ensure accuracy of work shifts.
  • Support the patient satisfaction survey program by maintaining distributions lists, library of active and inactive surveys, and creating graphics to communicate survey results
  • Train Physicians and administrative staff in effective utilizing QGenda scheduling software and troubleshooting issues

What is required:
  • Associates degree or equivalent combination of education and experience is required
    • Bachelor’s degree or equivalent combination of education and experience is preferred
  • Minimum of two (2) years’ experience with scheduling applications and project management is required; Experience with Qgenda is preferred
  • Proficiency with Microsoft Office Suite is required
  • Previous experience in a healthcare setting is preferred
  • Ability to communicate effectively within all levels of the organization is required
  • Proven track record of delivering exceptional customer service
  • The ability to commute to Rockville, MD, on an as-needed basis.
  • Candidates must either currently reside in or be willing to relocate to the Washington D.C. metropolitan area
  • Must provide documentation of the Covid vaccine 2-dose series (or J&J 1-dose) prior to October 1, 2023, or documentation for 1-dose of the most current Covid vaccine (Pfizer or Moderna) as a condition of employment. Must provide documentation for the influenza vaccine as a condition of employment

Competitive Benefits:
  • Competitive compensation package
  • 100% employer-funded medical and dental insurance premiums for employees and families effective on the first day of employment
  • Generous paid time off, including vacation, holidays, and sick leave, plus maternity and parental leave
  • Pension plan, and 401(k) retirement plan with employer contributions
  • Life insurance, short-term disability, and long-term disability coverage
  • Education reimbursement

Equity, Inclusion, and Diversity:

MAPMG continuously works to identify and mitigate healthcare inequities, and that starts with providing an inclusive, supportive environment for our physicians and staff. We encourage applicants of any race, color, religion, sex, sexual orientation, gender identity, or national origin who value diversity and will commit to practicing culturally competent healthcare.

External hires must pass a background check and drug screening.

We are proud to be an equal opportunity/affirmative action employer.

We value our diversity and E/O/E M/F/D/V.