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Contract and Administrative Support – two
4 months ago
Do you have experience supporting the implementation of contracts and programs at the community, state, or national level? Do you enjoy interacting with internal and external partners and providing data synthesis, analysis and reporting to facilitate collaboration and decision-making? We look forward to hearing from you
This is a Pool Recruitment, which means that applicants are able to be considered for all of the positions linked to this posting. As candidates successfully move through the recruitment process, they will have the opportunity to express which positions are of most interest.
to view a Dashboard of all current recruitments for the Behavioral Health Division, Medicaid Division, and the Office of Data Strategy & Operations (which were previously all part of ). The specific positions associated with this posting are listed under REQ-159150. The dashboard identifies the business area (“Section”) and Unit for each position and also provides a link to a position description to offer you greater context for the role. Section 1 of the position description outlines Position Information, including Work Location and Supervisor Name. Section 3 outlines the Description of Duties.
This posting will be used to fill two (2) permanent, full-time positions. These positions are classified and are represented by a union.
Work Location: Salem/Marion or Portland/Multnomah; hybrid position
What you will do
Contract Support provides administrative support for the Contracts and Fiscal Operations staff and managers. This role is crucial to ensuring efficient and effective operations within the Medicaid Division, Fiscal Operations and Contracts Team, and the Strategic Operations and Improvement team. Successful candidates will support the implementation of vital healthcare programs, directly impacting health equity and outcomes for diverse communities across Oregon. This role interacts with internal and external partners to streamline processes and enhance program delivery. Key responsibilities include maintaining filing systems, scheduling meetings, updating Outlook calendars, and drafting correspondence. The role also involves organizing team activities, tracking, and scheduling services, and developing procedures to ensure efficient operations. The role also requires data compilation and report generation, composing and proofreading documents, and collaborating with team members to support various administrative tasks.
Customer Service Coordinator provides essential administrative support for the Workforce Development, Equity and Administrative Services unit, which engages and supports Medicaid Division staff and managers. This role coordinates activities to ensure a smooth flow of services and operations which may include document generation, data tracking, scheduling, travel arrangements, and performing critical tasks related to employee recruitment, onboarding and offboarding.
OHA values service excellence, leadership, integrity, health equity and partnership and has a strategic goal to end all health inequities by 2030.
The OHA mission is helping people and communities achieve optimum physical, mental, and social well-being through partnership, prevention and access to quality, affordable health care. OHA’s work is organized into three broad goals: Improve the lifelong health of all Oregonians, increase the quality, reliability, and availability of care for all Oregonians and lower or contain the cost of care so it is affordable to everyone.
What's in it for you?
Oregon Health Authority is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace.
- We offer exceptional benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here:
- Paid Leave Days:
- 11 paid holidays each year
- 3 additional paid "Personal Business Days" each year
- 8 hours of paid sick leave accumulated every month
- Progressive vacation leave accrual with increases every 5 years
- Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
- Click to learn more about State of Oregon benefits.
OHA values health equity, service excellence, integrity, leadership, partnership, innovation and transparency. OHA’s health equity definition is “Oregon will have established a health system that creates health equity when all people can reach their full potential and well-being and are not disadvantaged by their race, ethnicity, language, disability, age, gender, gender identity, sexual orientation, social class, intersections among these communities or identities, or other socially determined circumstances. Achieving health equity requires the ongoing collaboration of all regions and sectors of the state, including tribal governments to address: the equitable distribution or redistributing of resources and power; and recognizing, reconciling, and rectifying historical and contemporary injustices.” OHA’s 10-year goal is to eliminate health inequities. Click , to learn more about OHA’s mission, vision and core values.
WHAT WE ARE LOOKING FOR:
Minimum Qualifications
Two years of secretarial or basic administrative support experience that includes records processing, generating documents, and gathering and sorting data; OR
An associate degree in general office occupations and one year of experience with records processing, generating documents, and gathering and sorting data; OR
An equivalent combination of education and experience.
Desired Attributes
- Evidence of ongoing development of personal cultural awareness and humility, and knowledge of social determinants of health and their impacts on health outcomes.
- Experience supporting the implementation of policies, projects and programs at the community, state, and/or national level that advance health equity, address systemic health disparities, and elevate the voice of community and those with lived experience.
- Experience factoring in the perspectives of diverse populations most harmed by social injustice and inequities including communities of color, immigrant groups, the disability and neurodivergent communities, veterans, older adults, individuals identifying as LGBTQIA+ and other communities that have been traditionally marginalized.
- Knowledge of federal requirements, state rules and program requirements for the Oregon Medicaid Program.
- Knowledge of Oregon Administrative Rules and Oregon Revised Statutes, other applicable regulations, and program requirements.
- Experience in working with Coordinated Care Organizations or other managed care entities, especially as it relates to equitable access to supports and services.
- Ability to explain and offer expert level technical assistance on rules, policy, and procedures.
- Ability to demonstrate advanced Microsoft Excel, Word, Outlook, and use of collaboration tools such as Microsoft Teams, SharePoint and Smartsheet.
- Experience developing and providing planning tools, documents, data, and meeting coordination to facilitate collaboration and decision-making.
- Demonstrates skills in the following areas:
- Constructive and Collaborative Working Relationships
- Customer Service and Person-centered Engagement
- Critical Decision-making and Problem-solving
- Project Coordination and Monitoring
- Workload Planning & Prioritization
- Team Collaboration & Group Facilitation
- Written and oral communication, including preparation of reports and presentations.
