Information Technology Help Desk Analyst

4 weeks ago

Pittsburgh, United States All Lines Technology Full time

All Lines Technology has an opening for an Associate Support Analyst to provide first-level IT solutions for internal departments. The primary focus of the role is delivering an outstanding end-user experience through strong customer service skills paired with robust technical and troubleshooting ability. The primary responsibility will be responding to user inquiries via call and chat, diagnosing the problem, and providing applicable remedies.

Responsibilities:

  • Communication - Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day-to-day work and projects.
  • Securing Data/Information - Protect the integrity and confidentiality of all data and information through physical and electronic measures.
  • Call/Chat Quality Evaluation Acknowledgement/Feedback Application - Consistently acknowledge call/chat quality evaluations in quality evaluation software and consistently apply feedback.
  • Troubleshooting - Has a fundamental understanding of system support/Knowledge repository and ability to navigate to resolve common customer issues. Consistently document troubleshooting in the ticket.
  • System Interruption Response and Handling - Follow the System Interruption Handling process consistently. Communicate with other staff for possible system-wide interruption.
  • Meeting Participation - Attend meetings on time, ask questions and apply feedback
  • Disaster Recovery Adherence - Understand the basics of Disaster Recovery processes.
  • Answering Support Calls/Answer Support Chats - Provide customer service support to any or all customers via calls/chats.
  • Ticket Quality - Document and manage end-user requests in the Incident Tracking System. Basic understanding of what demographic information, details related to technical issues to capture to properly route to appropriate team.
  • Technical Skills/Problem Solving - Understand the basic technologies. Apply basic problem-solving skills to achieve resolution.

Qualifications:

  • Familiarity with modern technology and best support practices through education or practical experience.
  • Prior customer service experience required.
  • Excellent interpersonal, written and communication skills required.
  • Ability to work in a fast-paced environment.

Preferred Qualifications:

  • Willingness and flexibility to adapt and adopt rapid technology and process changes
  • Effective problem-solving skills that center around research, teamwork, decision making, and emotional intelligence
  • Familiarity with the following applications (Office 365, Cerner, Medipac, Epic, etc.)
  • Experience with Cherwell or other IT Service Management systems

  • Information Technology Help Desk Analyst

    4 weeks ago

    pittsburgh, United States All Lines Technology Full time

    All Lines Technology has an opening for an Associate Support Analyst to provide first-level IT solutions for internal departments. The primary focus of the role is delivering an outstanding end-user experience through strong customer service skills paired with robust technical and troubleshooting ability. The primary responsibility will be responding to user...

  • Information Technology Help Desk Analyst

    4 weeks ago

    pittsburgh, United States All Lines Technology Full time

    All Lines Technology has an opening for an Associate Support Analyst to provide first-level IT solutions for internal departments. The primary focus of the role is delivering an outstanding end-user experience through strong customer service skills paired with robust technical and troubleshooting ability. The primary responsibility will be responding to user...

  • Help Desk Analyst II

    6 days ago

    Pittsburgh, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in the search for a Help Desk Analyst II to join our team in the transport industry, located in Pittsburgh, Pennsylvania. In this role, you will be expected to execute a range of technical tasks such as maintaining computing systems, assisting in meeting setups, and offering help desk support to users. This role offers a...

  • Information Technology Help Desk

    4 weeks ago

    Pittsburgh, United States Insight Global Full time

    Job Description:Insight Global is looking for a junior IT Help Desk associate to join a large Pittsburgh based retailer to assist with busy season. This is an entry level role and will include support work assisting store staff and customers. Some of the daily operations the associate will be responsible for are troubleshooting of registers, pin pads and...

  • Information Technology Help Desk

    4 weeks ago

    pittsburgh, United States Insight Global Full time

    Job Description:Insight Global is looking for a junior IT Help Desk associate to join a large Pittsburgh based retailer to assist with busy season. This is an entry level role and will include support work assisting store staff and customers. Some of the daily operations the associate will be responsible for are troubleshooting of registers, pin pads and...

  • Information Technology Help Desk

    4 weeks ago

    Pittsburgh, United States Insight Global Full time

    Job Description:Insight Global is looking for a junior IT Help Desk associate to join a large Pittsburgh based retailer to assist with busy season. This is an entry level role and will include support work assisting store staff and customers. Some of the daily operations the associate will be responsible for are troubleshooting of registers, pin pads and...

  • Information Technology Help Desk

    3 weeks ago

    Pittsburgh, United States Insight Global Full time

    Must be located in Pittsburgh, PA - On-site position Pay Rate: $15-$18 per hourJob Description:Insight Global is looking for a junior IT Help Desk associate to join a large Pittsburgh based retailer to assist with busy season. This is an entry level role and will include support work assisting store staff and customers. Some of the daily operations the...

  • Information Technology Help Desk

    3 weeks ago

    pittsburgh, United States Insight Global Full time

    Must be located in Pittsburgh, PA - On-site position Pay Rate: $15-$18 per hourJob Description:Insight Global is looking for a junior IT Help Desk associate to join a large Pittsburgh based retailer to assist with busy season. This is an entry level role and will include support work assisting store staff and customers. Some of the daily operations the...

  • Help Desk Analyst II

    4 weeks ago

    Pittsburgh, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of a Help Desk Analyst II to join our team located in Pittsburgh, Pennsylvania. The individual will be employed on a long-term contract basis and will play a pivotal role in providing systems support services, coordinating service requests, and maintaining our service desk procedures and...

  • Help Desk Analyst

    1 month ago

    Pittsburgh, United States Aires Full time

    Reference #: 2002 Aires (www.aires.com) has been providing best-in-class relocation management services for 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations. Aires' Innovative Technologies team is creating technologies that mobilize the modern workforce. Our...

  • Help Desk Analyst

    6 days ago

    Pittsburgh, United States Aires Full time

    Aires (www.aires.com) has been providing best-in-class relocation management services for 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.Aires‘ Innovative Technologies team is creating technologies that mobilize the modern workforce. Our technology enables our...

  • Information Technology Help Desk

    1 week ago

    Pittsburgh, PA, United States Insight Global Full time

    Must be located in Pittsburgh, PA - On-site position Pay Rate: $15-$18 per hourJob Description:Insight Global is looking for a junior IT Help Desk associate to join a large Pittsburgh based retailer to assist with busy season. This is an entry level role and will include support work assisting store staff and customers. Some of the daily operations the...

  • Help Desk Analyst III

    3 weeks ago

    Pittsburgh, United States Robert Half Full time

    Job DescriptionJob DescriptionResponsibilities:• Provide multi-tier help desk support and technical assistance to end users• Utilize strong problem-solving skills to troubleshoot and resolve complex technical issues• Communicate effectively with customers, addressing their needs and inquiries• Deliver excellent customer service, ensuring customer...

  • Help Desk Specialist

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Cypress HCM Full time

    Job Summary:We are seeking a highly skilled Help Desk Support professional to join our Cypress HCM team. The ideal candidate will possess excellent customer service skills, technical knowledge, and the ability to work effectively in a fast-paced environment.Key Responsibilities:Provide technical support for desktop, client, and retail systems, including...

  • Information Technology Service Desk

    4 months ago

    Pittsburgh, United States Chicken of the Sea Full time

    JOB DESCRIPTIONIT Service Desk SpecialistLocation: Pittsburgh, PA Department: IT Chicken of the Sea is an iconic American brand that was founded in 1930. Today, Chicken of the Sea enjoys broad distribution across all major retail channels, with growth opportunities in foodservice and outside the U.S. Besides its eponymous brand, Chicken of the Sea also sells...

  • Information Technology Service Desk

    1 month ago

    Pittsburgh, United States Chicken of the Sea Full time

    JOB DESCRIPTIONIT Service Desk SpecialistLocation: Pittsburgh, PA Department: IT Chicken of the Sea is an iconic American brand that was founded in 1930. Today, Chicken of the Sea enjoys broad distribution across all major retail channels, with growth opportunities in foodservice and outside the U.S. Besides its eponymous brand, Chicken of the Sea also sells...

  • Information Technology Service Desk

    1 month ago

    pittsburgh, United States Chicken of the Sea Full time

    JOB DESCRIPTIONIT Service Desk SpecialistLocation: Pittsburgh, PA Department: IT Chicken of the Sea is an iconic American brand that was founded in 1930. Today, Chicken of the Sea enjoys broad distribution across all major retail channels, with growth opportunities in foodservice and outside the U.S. Besides its eponymous brand, Chicken of the Sea also sells...

  • Information Technology Service Desk

    2 months ago

    pittsburgh, United States Chicken of the Sea Full time

    JOB DESCRIPTIONIT Service Desk SpecialistLocation: Pittsburgh, PA Department: IT Chicken of the Sea is an iconic American brand that was founded in 1930. Today, Chicken of the Sea enjoys broad distribution across all major retail channels, with growth opportunities in foodservice and outside the U.S. Besides its eponymous brand, Chicken of the Sea also sells...

  • Information Technology Strategy Consultant

    1 month ago

    Pittsburgh, United States Lyra Technology Group Full time

    Lyra Technology Group is seeking an IT Strategy Consultant for one of their operating companies in the Pittsburgh area, Wolf Consulting. As the IT Strategy Consultant, you will provide strategic IT leadership and guidance to our clients, aligning technology initiatives with business objectives to drive growth, efficiency, and innovation yielding additional...

  • Information Technology Strategy Consultant

    1 month ago

    Pittsburgh, United States Lyra Technology Group Full time

    Lyra Technology Group is seeking an IT Strategy Consultant for one of their operating companies in the Pittsburgh area, Wolf Consulting. As the IT Strategy Consultant, you will provide strategic IT leadership and guidance to our clients, aligning technology initiatives with business objectives to drive growth, efficiency, and innovation yielding additional...