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Customer Relations Assistant
2 months ago
Company Overview:Join a leading construction company in New York City recognized for delivering topquality residential commercial and infrastructure projects. Our commitment to excellence innovation and customer satisfaction drives our success. We value our clients and believe that strong customer relationships are the foundation of our business.
Position Overview:We are seeking a proactive and organized Customer Relations Assistant to join our team. The successful candidate will play a crucial role in supporting our clients and ensuring their needs are met throughout the project lifecycle. This position is ideal for someone with a passion for customer service excellent communication skills and an interest in the construction industry.
Key Responsibilities:
- Serve as the primary contact for clients addressing inquiries and providing updates on project progress.
- Manage client communications via phone email and inperson meetings ensuring prompt and professional responses.
- Maintain accurate and uptodate client records and project details in our CRM system.
- Assist in coordinating client meetings site visits and project milestones.
- Gather and relay client feedback to project managers and teams to help improve service delivery.
- Resolve client issues and concerns promptly escalating complex matters to the appropriate departments when necessary.
- Provide administrative support to the project management team including preparing reports and documentation.
- Follow up with clients postproject to ensure their satisfaction and address any lingering concerns.
Qualifications:
- High school diploma or equivalent; a degree in Business Communications or a related field is a plus.
- Previous experience in customer service preferably within the construction or related industry.
- Strong communication and interpersonal skills with the ability to manage client relationships effectively.
- Excellent organizational skills and attention to detail.
- Ability to multitask and prioritize in a fastpaced environment.
- Proficiency in CRM software and Microsoft Office Suite.
- A customerfocused attitude with a commitment to delivering highquality service.
What We Offer:
- Competitive salary with opportunities for performancebased bonuses.
- Comprehensive benefits package including health dental and vision insurance.
- Opportunities for professional growth and development within the construction industry.
- A collaborative and supportive work environment.
- The chance to be part of a company that values its employees and clients alike.
