Customer Relations Associate

3 weeks ago


New York, New York, United States AngelList Full time
About AngelList

We're a leading platform for startups and venture capital firms to connect and grow. Our mission is to accelerate innovation by increasing the number of successful startups in the world.

About the Role

As a Customer Relations Associate at AngelList, you'll be the main point of contact for our clients across our suite of private market software products. You'll partner with our clients to deliver a delightful product experience, drive retention, and enable growth.

Key Responsibilities
  • Support Customer Relations Account Managers and Team Leads by owning fund operation actions and product support issues for clients in your Team's book of business.
  • Execute operational tasks efficiently and effectively by ensuring that processes are followed, goals are met, and standards are maintained.
  • Deliver an exceptional client experience through accurate, concise, and action-oriented communications with fund managers, their investors, and portfolio companies.
  • Collaborate with cross-functional teams to continuously surface new solutions for our GPs and achieve common goals.
Requirements
  • 2 years of experience within a rapidly growing startup or fintech organization.
  • Demonstrates a strong desire to engage in problem-solving activities. Proactively identifies issues and takes initiative to find solutions.
  • Actively seeks opportunities for skill development and continuous learning.
  • Resourceful, ambitious, and a quick learner.
  • Superb attention to detail.
  • A deep love of startups and passion for understanding the infrastructure of venture finance.


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