Bilingual Solar Customer Service Representative

1 month ago

Houston, United States TriSMART Solar Full time
TriSMART Solar is a full-service provider of affordable solar solutions. We believe that every home and business should have the opportunity to be powered by clean, reliable, and renewable solar power. Our team of experts is dedicated to delivering exceptional service and support to our customers. It is our mission to help people achieve energy independence, quickly, easily, and affordably using the power of the sun and teamwork. It's what we at TriSMART call "SMART energy for SMART people"

Job Summary:

TriSMART Solar is seeking a dynamic and customer-focused Bilingual Customer Service Representative to join our team. The Bilingual Customer Service Representative will be the primary point of contact for our diverse customer base, providing exceptional service and support in both English and [Second Language]. This position requires strong communication skills, problem-solving abilities, and a dedication to ensuring customer satisfaction.

Key Responsibilities:
  1. Customer Engagement: Interact with customers via phone, email, chat, or in-person to address inquiries, provide information, resolve issues, and deliver top-notch service.
  2. Bilingual Support: Communicate fluently and effectively in both English and [Second Language] to assist customers who prefer to communicate in their native language.
  3. Product Knowledge: Develop a deep understanding of our products or services to provide accurate and relevant information to customers.
  4. Problem Resolution: Identify customer needs and concerns and work diligently to find solutions. Escalate complex issues to the appropriate team or supervisor when necessary.
  5. Order Processing: Assist customers with placing orders, tracking shipments, processing returns, and managing billing inquiries.
  6. Technical Support: Provide basic technical support and troubleshooting assistance for customers encountering issues with our products or services.
  7. Documentation: Maintain detailed and accurate customer records, including interactions, inquiries, and resolutions, using CRM software.
  8. Cross-Selling and Upselling: Identify opportunities to promote additional products or services to customers based on their needs and preferences.
  9. Feedback Collection: Solicit customer feedback and relay insights to management for continuous improvement of products, services, and processes.
  10. Compliance: Adhere to company policies, procedures, and guidelines, including data security and privacy regulations.

Qualifications:
  • High school diploma or equivalent; bachelor's degree preferred.
  • Proficiency in both English and Spanish, with excellent verbal and written communication skills in both languages.
  • Previous customer service or call center experience is a plus.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Exceptional interpersonal skills and the ability to empathize with customers.
  • Familiarity with CRM software and customer service tools is a plus.
  • Availability to work flexible hours, including evenings and weekends if required.
  • Patience, resilience, and the ability to remain calm under pressure.

Benefits:
  • Competitive salary and benefits package.
  • Health, dental, and vision insurance.
  • Retirement plan (401(k)).
  • Paid time off (vacation, holidays, and sick leave).
  • Professional development and training opportunities.
  • A collaborative and environmentally conscious work environment.

Salary: $15-$20/hr

TriSMART Solar is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information, or any other legally protected status.

  • Bilingual Customer Service Representative

    3 weeks ago

    Houston, United States TriSMART Solar Full time

    Career Opportunities with TriSMART Solar LLC Current job opportunities are posted here as they become available. TriSMART Solar is a full-service provider of affordable solar solutions. We believe that every home and business should have the opportunity to be powered by clean, reliable, and renewable solar power. Our team of experts is dedicated to...

  • Bilingual Customer Service Representative

    3 months ago

    Houston, United States TriSMART Solar LLC Full time

    Job DescriptionJob DescriptionTriSMART Solar is a full-service provider of affordable solar solutions. We believe that every home and business should have the opportunity to be powered by clean, reliable, and renewable solar power. Our team of experts is dedicated to delivering exceptional service and support to our customers. It is our mission to help...

  • Customer Service Representative

    3 weeks ago

    Houston, United States TriSMART Solar Full time

    TriSMART Solar is a full-service provider of affordable solar solutions. We believe that every home and business should have the opportunity to be powered by clean, reliable, and renewable solar power. Our team of experts is dedicated to delivering exceptional service and support to our customers. It is our mission to help people achieve energy independence,...

  • Customer Service Representative

    3 months ago

    Houston, United States TriSMART Solar LLC Full time

    Job DescriptionJob DescriptionTriSMART Solar is a full-service provider of affordable solar solutions. We believe that every home and business should have the opportunity to be powered by clean, reliable, and renewable solar power. Our team of experts is dedicated to delivering exceptional service and support to our customers. It is our mission to help...

  • Multilingual Customer Service Associate

    1 week ago

    Houston, Texas, United States TriSMART Solar LLC Full time

    Job OverviewTriSMART Solar LLC stands at the forefront of solar energy solutions, committed to guiding both residential and commercial clients towards a sustainable energy future. Our mission is to provide outstanding service while promoting the benefits of renewable energy.Position: Bilingual Customer Service RepresentativeCompany: TriSMART Solar LLCRole...

  • Spanish-English Customer Care Agent

    1 week ago

    Houston, Texas, United States TriSMART Solar LLC Full time

    Job OverviewTriSMART Solar LLC is a premier provider of solar energy solutions, focused on facilitating the transition to sustainable, renewable energy for both residential and commercial clients. Our commitment to exceptional service drives us to serve a diverse clientele effectively. We invite you to join our mission of harnessing solar power for a greener...

  • Solar Advisor

    3 months ago

    Houston, United States Apricot Solar Full time

    Job DescriptionJob DescriptionAt Apricot Solar, we are committed to helping people and the environment. Our mission is to install solar on every rooftop, of every home, in the U.S. while providing the opportunity for every family we serve to save money, add value to their homes, and improve the quality of their life through renewable technology. Apricot...

  • Bilingual Customer Service Representative

    1 month ago

    Houston, United States Clayton Services Full time

    Job DescriptionJob DescriptionClayton Services is searching for a Bilingual Customer Service/Call Center Representative to join a thriving company in North Houston. The Bilingual Customer Service/Call Center Representative will be responsible for being the liaison between the company's current and potential customers to resolve issues, complaints, and...

  • Solar Sales Representative

    9 hours ago

    Houston, Texas, United States PLOT Solar & Roofing Full time

    Job OverviewP.L.O.T Solar & Roofing is seeking a highly motivated and results-driven Outside Sales Representative to join our team. As a key member of our sales team, you will be responsible for generating leads, building relationships with new and existing customers, and closing deals.Key ResponsibilitiesLead Generation: Develop and implement effective...

  • Solar Advisor

    3 months ago

    South Houston, United States Apricot Solar Full time

    Job DescriptionJob DescriptionAt Apricot Solar, we are committed to helping people and the environment. Our mission is to install solar on every rooftop, of every home, in the U.S. while providing the opportunity for every family we serve to save money, add value to their homes, and improve the quality of their life through renewable technology. Apricot...

  • Solar Program Customer Support Representative

    1 week ago

    Houston, Texas, United States INSPYR Solutions Full time

    Position: Solar Program Customer Support Representative Location: Remote Contract Type: Contract to hire Pay Rate: $22 per hour Eligibility: Must be a US Citizen, Green Card Holder, or authorized to work in the US.Schedule: Monday to Friday, 8 AM - 5 PMWork Environment: Hybrid (up to 3 days in office)Job Overview:We are seeking a skilled and diverse customer...

  • Licensed Solar Service Technician

    1 month ago

    Houston, United States TriSMART Solar LLC Full time

    Job DescriptionJob DescriptionTriSMART Solar is a full-service provider of affordable solar solutions. We believe that everyhome and business should have the opportunity to be powered by clean, reliable, andrenewable solar power. Our team of experts is dedicated to delivering exceptional service andsupport to our customers. It is our mission to help people...

  • Licensed Solar Service Technician

    1 month ago

    Houston, United States TriSMART Solar LLC Full time

    Job DescriptionJob DescriptionTriSMART Solar is a full-service provider of affordable solar solutions. We believe that everyhome and business should have the opportunity to be powered by clean, reliable, andrenewable solar power. Our team of experts is dedicated to delivering exceptional service andsupport to our customers. It is our mission to help people...

  • Bilingual Customer Service Representatives

    6 days ago

    Houston, United States Link Staffing Full time $16

    Job DescriptionJob DescriptionJoin Our Team as a Bilingual Customer Service Representative!Are you passionate about helping others and making a difference in people's lives? We’re looking for a dynamic, bilingual individual to become a key part of our customer service team. As a Bilingual Customer Service Representative, you’ll be the friendly voice...

  • Bilingual Customer Service Representatives

    1 month ago

    Houston, United States Southwest - Carlton Staffing Full time

    Job DescriptionJob DescriptionDescription Description We’re hiring a Bilingual Customer Service Representative for our NW Houston client! We are looking for experienced, reliable, hard-working employees who can interview immediately!  DESCRIPTION OF YOUR DREAM JOB: Job Title: Bilingual Customer Service RepresentativeLocation: NW HoustonPay: $15.50...

  • Inside Sales Representative

    3 months ago

    Houston, United States SEG Solar Inc Full time

    Job DescriptionJob DescriptionInside Sales Rep Job Description:Energize your career with SEG Solar, a trailblazer in the solar energy industry. We're on the lookout for an enthusiastic and skilled Inside Sales Representative to play a pivotal role in engaging potential buyers and supporting our outside sales team in closing deals. If you're...

  • Solar/Roofing Closer

    2 months ago

    Houston, United States PLOT Solar & Roofing Full time

    Job DescriptionJob DescriptionP.L.O.T SOLARSolar CloserSupervisor: Brandon Robinsonwww.goplot.org JOB SUMMARY: We are seeking a highly motivated and energetic Outside Sales Representative (Solar Closer) to join our team. In this role, you will generate leads, attract new clients, and close deals. Your responsibilities will include creating and submitting...

  • Bilingual Customer Service Representative

    11 hours ago

    Houston, Texas, United States Staff My Agency Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Customer Service Representative. As a key member of our staff, you will play a vital role in providing exceptional service to our clients, helping them navigate their insurance needs and ensuring their satisfaction with our products.Key...

  • Bilingual Customer Service Representative

    7 hours ago

    Houston, Texas, United States NTI Full time

    About the RoleWe are seeking a highly motivated and empathetic individual to join our team as a Bilingual Customer Service Representative. As a key member of our customer support team, you will play a vital role in ensuring the success of our business by providing exceptional service to our clients.Key ResponsibilitiesCustomer Support: Respond to customer...

  • Member Customer Service Representative

    4 days ago

    Houston, United States YMCA of Houston Full time

    Provides service and information to current and prospective members through positive communication. ESSENTIAL DUTIES AND RESPONSIBILITIE - Sinclude the following. Other duties may be assigned. Promotes and incorporates the YMCA five core values into Customer Service Representative, Customer Service, Bilingual, Representative, Retail, Membership