Bilingual Customer Service Representative

6 days ago


Houston, Texas, United States Staff My Agency Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Customer Service Representative. As a key member of our staff, you will play a vital role in providing exceptional service to our clients, helping them navigate their insurance needs and ensuring their satisfaction with our products.

Key Responsibilities:

  • Establish and maintain strong relationships with customers, providing prompt and accurate service to meet their needs.
  • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-centric approach to educate customers about insurance options, identifying their needs and providing tailored solutions.
  • Maintain accurate records and provide timely activity reports to management.

Requirements:

  • Bilingual (Spanish/English) proficiency, with excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong organizational and problem-solving skills, with a focus on delivering high-quality results.
  • Ability to learn and adapt to new systems and processes, with a willingness to take on new challenges.
  • Property & Casualty license (must be able to obtain), with a commitment to ongoing education and professional development.

About Us:

Staff My Agency is a dynamic and growing organization, dedicated to providing exceptional service to our clients and communities. We offer a competitive compensation package, opportunities for growth and development, and a collaborative work environment that values teamwork and innovation.



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