Senior Technical Escalations Engineer
2 months ago
We are the experts in Datadog's product development team. As part of the Technical Solutions department, we play a key role in supporting Datadog's global expansion by providing educational guidance to potential customers and ensuring the satisfaction of existing ones. Through various channels such as technical support, demos, and presentations, we share our expertise to enhance customer experience.
Join our Team and Company:
- Embrace challenges and witness your impact at Datadog.
- We prioritize a dynamic office culture that fosters relationships, collaboration, and innovation.
- Experience a hybrid work environment that promotes work-life balance.
Your Responsibilities:
- Develop expertise in DBM-related technologies to support stakeholders.
- Address customer escalations, lead technical discussions, and resolve complex issues in your specialty.
- Collaborate with the Technical Enablement team to update documentation and knowledge base articles.
- Train the Technical Support Engineering team on new products and features.
- Conduct training sessions and provide technical support as needed.
- Work from a Datadog office 3 - 5 days per week.
Your Profile:
- Minimum 2 years of SaaS technical support experience.
- Excellent written and verbal communication skills.
- Self-motivated, detail-oriented, and committed to continuous learning.
- Client-centric critical thinker with the ability to innovate solutions.
- Quick learner with strong problem-solving skills.
- Basic Linux knowledge.
- Proficient in Python or Go programming languages.
- Engagement in open-source projects and engineering communities.
- Experience with Zendesk, Jira, Confluence or similar tools.
- Familiarity with Windows administration and monitoring Java applications.
- Background in Computer Science or Engineering.
What we Offer:
- Competitive global benefits.
- Equity opportunities and stock purchase plans.
- Career development and training programs.
- Comprehensive product training and onboarding.
- Internal mentorship and cross-departmental collaboration.
- Inclusive and supportive workplace environment.
About Datadog:
Datadog (NASDAQ: DDOG) is a global leader in SaaS solutions, driving growth and profitability. Our mission is to simplify cloud complexities and facilitate digital transformation by monitoring technology stacks. Engineered by professionals for professionals, Datadog serves organizations worldwide, prioritizing professional development, diversity, innovation, and excellence. Join us in a purpose-driven community that embraces challenges, encourages innovation, and celebrates collective achievements. Discover more about #DatadogLife on social platforms.
Equal Opportunity at Datadog:
Datadog upholds Affirmative Action and Equal Opportunity values, providing a conducive environment for everyone regardless of diverse backgrounds. We welcome qualified individuals irrespective of personal attributes or backgrounds. Refer to our Candidate Legal Notices for further information.
Your Privacy:
Rest assured that any details submitted to Datadog during the application process will be handled as per Datadog's Privacy Notice.
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