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Hotel Operations Assistant Manager

3 months ago

Las Vegas, Nevada, United States Caesars Entertainment Full time

JOB SUMMARY:


The Assistant Hotel Manager reports to and collaborates with the Hotel Operations Manager to set the tone for the front-of-house and back-of-house guest experience of The Cromwell.

This integral role assists in leading the hotel departments (Front Office, Front Services, Housekeeping, Environmental Services and Wardrobe) by example, ensuring that no need goes unmet and no opportunity to make a guest's visit special is missed.

This leader assists in leading the team to deliver remarkable guest and team member experiences.

It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel.

This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team.

Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office.

The Hotel Operations Assistant Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment.

The Hotel Operations Assistant Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better.

All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures.

QUALIFICATIONS:
Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience.

At least 5 years of experience within upscale, lifestyle, or luxury property.

At least 2 years of direct management experience, recruiting, developing and retaining talent.

Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills.

Proven track record of leading initiatives, achieving goals, and succeeding in a team environment.

Able to lead and mentor a team.

Have interpersonal skills to partner effectively with all business contacts.

Professional appearance and demeanor.

Work varied shifts, including weekends and holidays.

Highschool diploma or equivalent.

Able to effectively communicate in English, in both written and oral forms.

Previous experience working with property management systems such as Opera, Infor, REX, and/orLMS (Preferred).

Proven track record of effectively communicating and presenting information to corporate and property leadership (Preferred).

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.


As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended.

Caesars Entertainment Inc. is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

About us

The Cromwell is the Strip's first and only, stand-alone boutique hotel and casino.

The Cromwell features the first-ever restaurant by celebrity chef and television personality Giada De Laurentiis and a rooftop pool, day club and nightlife venues by Drai's, The Cromwell redefined e the Las Vegas hotel experience.

Join our team, where our mission is to "Inspire Grown Ups to Play"


Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position.

They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check.

In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles.

Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer.

The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.