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Hotel Operations Manager

2 months ago

Las Vegas, Nevada, United States Boyd Gaming Full time
Job Title: Assistant Manager

Boyd Gaming Corporation is seeking a highly skilled and experienced Assistant Manager to join our team. As a key member of our hotel operations team, you will be responsible for overseeing the front office, supervising staff, and ensuring exceptional guest service.

Key Responsibilities:
  • Supervise and train front desk clerks, spa staff, bell desk staff, and valet staff to ensure seamless guest service.
  • Manage scheduling, payroll, and variances to optimize hotel operations.
  • Monitor reservations and ensure accurate billing and guest processing.
  • Attend daily meetings and provide shift briefings to ensure effective communication.
  • Maintain high standards of guest service and ensure staff adheres to company policies and procedures.
  • Develop and implement strategies to maximize hotel occupancy and revenue.
  • Collaborate with hotel director to achieve business objectives and goals.
Requirements:
  • High school diploma or equivalent required.
  • Two years of experience in hotel operations, preferably in a supervisory role.
  • Strong organizational and communication skills, with the ability to effectively manage multiple tasks and priorities.
  • Excellent customer service skills and ability to work in a fast-paced environment.
What We Offer:

Boyd Gaming Corporation is an equal opportunity employer and offers a competitive salary and benefits package, as well as opportunities for professional growth and development.