Director, Customer Engagement

1 month ago


New York, New York, United States Diageo Full time

From Arthur Guinness to Johnnie Walker, our business was founded on people of outstanding character, and in 250 years, nothing has changed.Our brands are industry icons including Johnnie Walker, Crown Royal, Bulleit and Buchanan's whiskies, Smirnoff, Cîroc and Ketel One vodkas, Captain Morgan, Baileys, Don Julio, Tanqueray and Guinness.Trusted business partners: Credible change leaders with strong process and commercial competence, the highest levels of accountability, encouraging deep strategic partnerships with our business to innovate and craft the future.Scope of Work: The scope of role includes the measurement and evaluation of all core GBO process including order capture and cash collection for 90% of relevant Diageo markets, global Financial control performance, PO review, measurement worldwide and HR operations for all markets live on Workday.The role is expected to play a significant role in delivering business change and outcomes in relation to how GBO interfaces into all NAM entities (US Spirits, Diageo Beer Company, Canada and Supply).This role is responsible for the Client Engagement across NAM region (US Spirits, Diageo Beer Company, Canada and Supply).This would entail articulating the responsibilities and the charters of the NAM to GBO and vice versa to ensure and drive market performance.This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.



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