Customer Engagement Manager
2 weeks ago
Chaos Labs is pioneering the first automated, on-chain economic security system designed to empower crypto protocols in optimizing risk management and enhancing capital efficiency while safeguarding user assets.
Prominent protocols such as Aave, GMX, Benqi, Osmosis, Uniswap, and others leverage our tools to manage and secure substantial assets.
We are seeking a dedicated and passionate Customer Success Manager to join our team and spearhead the relationships with our clients and partners.
Your primary responsibility will be to ensure our clients achieve their desired outcomes by utilizing our risk management and optimization solutions.
In this position, you will collaborate closely with our partners to comprehend their ongoing requirements, pinpoint areas where our services can provide value, and drive the adoption of our comprehensive suite of solutions.
Key Responsibilities:Our clients are your top priority.
In this role, you will:
Oversee and manage client relationships from initial onboarding to complete integration, ensuring a robust engagement framework that includes performance assessments, growth initiatives, issue resolution, and feedback mechanisms.
This entails:
Identifying the ongoing needs of our clients, collaborating with our data science and engineering teams to develop solutions, and communicating these back to our partners and their communities.
Managing the on-chain governance implementation process of our parameter recommendations in partnership with our engineering team.
Maintain ongoing relationships and communication with delegates to ensure their active participation in votes and continuous education regarding our work.
Enhance and streamline processes and engagement models for external clients and internal teams, ensuring efficiency and effectiveness in communication and service delivery.
Act as the voice of the customer internally by participating in product discussions, translating customer feedback into actionable insights and new feature ideas that will enhance customer value.Work closely with sales to identify and seize renewal and expansion opportunities.
Qualifications:
Requirements
2+ years of experience in customer success, account management, or sales within the web3 sector.
Exceptional verbal and written communication skills, with the ability to convey complex topics in a straightforward manner to both crypto-savvy and novice audiences.
Strong analytical skills coupled with excellent organizational abilities and attention to detail.
Outstanding interpersonal skills with a talent for relationship building.
A genuine interest in crypto/web3 and a desire to immerse yourself in the ecosystem.
A proven track record of creating processes and programs from the ground up, identifying problems, prioritizing, and resolving them with minimal oversight.
Willingness to travel up to 30% of the time, both domestically and internationally, to meet with clients, attend industry events, and support remote teams.
You thrive in dynamic, fast-paced, and cross-functional teams that promote learning and growth.Preferred Qualifications:
Located in and able to work from our office.
A degree in finance, computer science, or other quantitative disciplines.
Benefits:
Comprehensive medical, dental, and vision insurance.
Hybrid work model.
Personalized professional development opportunities.
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