Front Office Manager

1 month ago

Edina, Minnesota, United States Revo Health Full time

The Front Office Manager is responsible for managing the day-to-day front desk operations, ensuring excellent patient service and delivery of care. This position is also responsible for maintaining relationships between physician offices and hospital partner(s) as applicable.

This is a full-time position working M-F out of our Edina Specialty Surgery Center. No weekends, on-call, or holiday work required.

Revo Health is a professional services company that partners with multiple healthcare groups to deliver exceptional patient care. This position will be employed by Revo Health, working closely with Infinite Health Collaborative (i-Health) and its operating divisions. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

Essential Functions:

  • Oversees the ASC Business Office and HIMS, ensuring excellent patient service and delivery of care.
  • Staffs the front office and scheduling office to accommodate the surgical schedule and block schedule.
  • Develops communication strategies with surgery schedulers to increase OR utilization.
  • Manages business operations policies and procedures and verifies their consistent and accurate use.
  • Assists Director in maximizing OR capacity and profitability. Initiates development and maintenance of AAAHC policy and procedure manual and follows all policies and procedures per governing bodies and AAAHC.
  • Oversees the patient pre-admission process in conjunction with the Pre-OP/PACU Manager.
  • Oversees and participates in all ASC software processes.
  • Facilitates department meetings, utilizing department leads as necessary.
  • Responsible for recruitment, retention, orientation and training of qualified staff to carry out the duties of their job description, maintaining the i-Health ASC quality and performance standards.
  • Manages the staff licensing and credentialing process by ensuring all providers are current and facilitates annual peer review for any credentialed medical or professional staff.
  • Works with CVO contacts to maintain proper credentialing records
  • Analyzes, recommends and manages projects for systems and procedures related to staffing, workflow and information needs.
  • Manages concerns raised by physicians that include, but are not limited to, business processes, services reimbursement and scheduling.
  • Ensures staff members receive recognition, development, coaching, and when appropriate, counseling, including employee rounding and delivering performance reviews.
  • Reports occurrences through the center's established occurrence reporting process related to employee and/or patient/visitor events.
  • Actively participates in Quality projects, identifying issues, contributing ideas for improvement, and assisting in collection of data for Quality purposes.
  • Manages the entry and storage of ASC medical records and works collaboratively with i-Health to proactively plan for future growth and expansion associated with medical records.
  • Any and all other duties as assigned.

Education and Experience Requirements:

  • High school diploma/GED or equivalent required
  • Bachelor's degree preferred.
  • Two years related experience required, ASC experience preferred.
  • Management experience preferred.

Essential Requirements:

Ability to:

  • Comply with company policies, procedures, practices and business ethics guidelines.
  • Complete job required training.
  • Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.).
  • Demonstrate prompt and reliable attendance.
  • Work in the surgery center during business hours.
  • Travel independently throughout the surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required.
  • Frequent lifting and/or moving up to 25 pounds with occasional lifting and moving of a maximum of 50 pounds may be required.
  • Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines.
  • Communicate and interact in a respectful and professional manner.
  • Prioritize workload while being flexible to meet the expectations of the daily operations.
  • Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.
  • Understand and execute a variety of instructions.
  • Effectively operate equipment and communicate on and operate the phone system.
  • Work independently with minimal supervision.
  • Travel to other work locations, if required.

Performance Expectations - i-Health's Core Values:

  • Integrity - Do the right thing and take responsibility for what you do and say
  • Service - Consistently contribute to deliver an exceptional experience
  • Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
  • Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
  • Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

  • Surgery center setting

Notes

  • Revo Health is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
  • This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.
  • Due to mandatory CMS and CDC COVID-19 vaccination reporting for the ASCs, all ASC employees who are vaccinated for COVID-19 should send a copy/photo of their COVID vaccination card to ASC employees who are not vaccinated for COVID-19 do not need to take any action. If you have any questions, please reach out to

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