Healthcare Customer Service Associate

2 weeks ago

Edina, Minnesota, United States Retina Consultants of Minnesota Full time
Job Overview

We are in search of a friendly and patient-oriented individual to take on the role of a Healthcare Customer Service Associate at our organization.

This position operates during standard business hours, typically within a Monday to Friday schedule.

If you are passionate about delivering outstanding patient support, possess a personable demeanor, and are detail-oriented, we would be eager to discuss this opportunity with you.

Your responsibilities will encompass a variety of tasks related to patient engagement and support, including welcoming and registering patients, as well as confirming the accuracy of information provided by them. The ability to thrive in a dynamic environment while managing multiple tasks effectively is essential.

Success in the role of a Healthcare Customer Service Associate requires the ability to facilitate communication among patients, their families, and healthcare professionals.

Key Responsibilities include:

  • Manage incoming calls and either direct the caller appropriately or address their inquiries directly.
  • Welcome patients upon their arrival, assist with the check-in process, and gather necessary insurance details.
  • Distribute intake and new patient documentation along with copies of office policies and required legal forms.
  • Process patient payments for co-pays and services rendered.
  • Coordinate appointments for both new and returning patients based on physician availability.
  • Maintain accurate patient records and manage files within our electronic health record system.
  • Contact patients to remind them of upcoming appointments and assist in scheduling additional services.
  • Provide guidance and support to patients as necessary.

Essential Skills and Qualifications for Healthcare Customer Service Associate include:

  • A strong personal commitment to delivering exceptional patient care.
  • Previous experience in an administrative or front desk role, ideally within a healthcare environment.
  • Ability to think quickly and possess outstanding multitasking capabilities.
  • Demonstrated ability to work collaboratively and respectfully with healthcare teams.
  • A commitment to continuous learning and development.
  • Proficient and accurate in using relevant technology and healthcare management systems.
  • Physically capable of working in a fast-paced and often demanding environment.
  • High School Diploma or equivalent.

About Retina Consultants of Minnesota (RCM):

RCM operates multiple locations across Minnesota, providing comprehensive care in retinal health.

Our mission is to prioritize patient service, ensuring that every interaction reflects our commitment to quality care and respect for our patients.

We are dedicated to fostering a rewarding workplace that encourages professional growth and teamwork, while also maintaining a strong ethical standard in our operations.

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