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Front Office Supervisor

3 months ago

Newport Beach, United States Hyatt Regency John Wayne Airport Newport Beach Full time

Must have 2 or more years of Hotel Customer Service experience, excellent oral and written communication skills, proficient computer skills, knowledge in Opera/Colleague Advantage(preferred)

Ensure outstanding customer service at all times.

Maintains a friendly, professional, cheerful and courteous demeanor at all times.

Accurately answers inquiries from potential guests and accepts hotel reservations. Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency.

Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion.

Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service.

Trains and directs the work flow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation.

Resolves customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

Takes responsibility in the absence of the Front Office Manager and Assistant Front Office Manager.

Must be available to work PM shift, weekends, and holidays and can be flexible on schedule...

Source: Hospitality Online