Manager-Digital Portfolio

2 months ago

New York, New York, United States American Express Full time

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whetheryou're finding new ways to prevent identity fraud or enabling customers to start a new business, youcan work with one of the most valuable data sets in the world to identify insights and actions that canhave a meaningful impact on our customers and our business. And, with opportunities to learn fromleaders who have defined the course of our industry, you can grow your career and define your ownpath. Find your place in risk and analytics on #TeamAmex.

How will you make an impact in this role?

The Enterprise Digital & Data Solutions (EDDS) organization powers the world's best customer experiences and revenue growth through innovative data, digital and marketing products and solutions. As part of EDDS, the Portfolio and Program team (EPPM) is responsible for leading multi-year strategic programs that cut across multiple product teams as well as accelerating strategic alignment and planning across Enterprise Centers of Excellence (COE) and Technology to elevate transparency and drive business and customer outcomes.

As Manager, Digital Portfolio Management you will be responsible for managing the enterprise portfolio with a focus on the Legal & Regulatory priorities across our digital experiences. You will work with partners across Global Consumer Services Group, Global Commercial Services, Enterprise Platforms and Operational Excellence teams to apply lean portfolio and systems thinking to strategy, investment funding, capacity, and agile operations.

As Manager, Program Management, you will collaborate closely with EDDS Product and Design to enable unified discovery, communications, roadmap ideation, critical milestones, and dependency management. In this capacity, the Manager, Program Management will manage stakeholder relationships by increasing transparency and predictability in capacity and delivery.

You will work to manage stakeholder relationships by increasing transparency and predictability in capacity and delivery. You will partner with business stakeholders to define compliant outcomes, MVPs that satisfy regulators, and customer experiences across the domain. You will also partner effectively across the Membership Portfolio team to facilitate Iterative Portfolio Planning, roadmap development and to establish efficient communication and reporting channels.

The ideal candidate for this role will be a skillful communicator who enjoys a fast-paced environment, operates cross-functionally, has a strong aptitude for process innovation and influences key stakeholders into action – all while maintaining a positive attitude and sense of humor in the face of challenges.

This role reports into the Director, Digital Portfolio & Program Management

Key Responsibilities

Collaborate across EDDS and Technology to stand-up best in class operating models that optimize flow of product deliveryPartner with the portfolio leads to co-manage portfolio planning and delivery across the ecosystemPartner with teams to design and maintain robust portfolio-level roadmaps through proper sequencing and coordination and resolution of blockers/dependencies to ensure timely product deliveryCollaborate with Operational Excellence and LOBCO teams to validate regulatory requests and identify synergies across teams and existing featuresAssist with the creation of executive-level and stakeholder communications for ongoing priorities, including status updates, roadmap, dependencies, pressure points and key decisions requiring alignmentDemonstrate a willingness to continually learn and continuously implement frameworks and process improvements within a dynamic and highly matrixed environmentCollaborate and forge strong relationships with EDDS Product teams to accelerate unified planning, discovery, roadmap creation and progression of critical milestonesEnable EDDS engagement, streamlining evolving requirements and ensuring consistent ways of workingLeverage enterprise techniques such as Design Thinking, scenario modeling, use case development, journey mapping, business capability modeling, process design, etc. to solve problems creativelyClose coordination and communication will be required with the Product Managers, Engineering and StakeholdersMinimum QualificationsMinimum of 5+ years of professional experience supporting product management, product development and process operational excellencePossesses an "MVP" mindset and strong understanding in Agile product development methodologies, platform and channel interdependencies and is able to influence a broad set of stakeholders leveraging enterprise collaboration toolsHighly skilled at managing multiple priorities, adhering to strict deadlines and collaborating well across different areas of the organization to deliver outcomes, with strong core project management skillsetHas strong communication skills [written and verbal] with the ability to understand diverse perspectives and lead them towards an unified approach through well-defined business requirementsA dedicated team-player that with a passion for innovation and demonstrated ability to deliver change in an evolving environmentOperates with a customer-centric mentality with the ability to understand as well as articulate & evangelize the customer's needsHistory of high performance and proven ability to adjust to shifting priorities and manage through ambiguity Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.

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