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Salesforce Business Analyst

4 months ago

Maple Plain, Minnesota, United States Proto Labs, Inc. Full time

Be yourself at Protolabs

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and we are committed to building a diverse team that feels you are valued in the workplace. Do you not meet every single requirement but still intrigued? We encourage you to still apply You can help make our company even better. We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for more successful teams.

Why Protolabs?

We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle their roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what they do. It's our people who fuel our creativity and make our culture feel like home.

Join our team as a Salesforce Business Analyst

This position is a remote role based out of Maple Plain, MN

We are looking for a Salesforce Business Analyst to join our expanding technology organization to work with our global Finance, Manufacturing, Sales, Marketing, Customer Service, and Commerce Services teams performing business analysis for our custom software, automation platforms, and our unique customer website experience. You'll be a key contributor on technology projects and initiatives that support, grow, and manage our technology capabilities at Protolabs globally

As a Salesforce Business Analyst you will:

  • Work collaboratively with product owners, software developers, business users and stakeholders to elicit and document requirements, analyze and guide solutions to ensure they meet the needs of the business, and ensure project deliverables match the business requirements.
  • Collaboratively define, gather, and consolidate high level user stories identified during release planning.
  • Refining requirements to reduce ambiguity and create a clear product vision in the backlog
  • Maintain visibility to user stories, being attentive to changing requirements and priorities.
  • Work as a team and with other cross-functional teams to design solutions that meet the needs of multiple business lines.
  • Raise awareness of solutions that will include process changes and work with the organization to ensure business readiness.
  • Verify product quality through system testing in addition to user acceptance testing.
  • Create user stories, identify and capture acceptance criteria and UI design to clearly communicate the needs of the business and direction of the product owner.
  • Work with the product owner to groom the backlog of prioritized user stories as necessary.
  • Prepare work to support program increments.
  • Support and foster the Agile development methodology.
  • Review completed development work with the product owner, stakeholders, and users as necessary before release into production.
  • Define high level requirements based on strategic initiatives.
    • Be an advocate for the work, promoting and increasing visibility to the program.
  • Collaborate with the team on working agreements. Define Definition of Ready, Definition of Done and how your work fits into those definitions.

You have:

  • Experience leveraging Salesforce to empower sales and operational excellence.
  • Prior experience eliciting and interpreting business and user requirements and providing IT solutions in a Business Analyst role.
  • Demonstrated analytical skills breaking down system and process problems and ability to partner with business users on recommend solutions.
  • Experience writing features and user stories, including detailed descriptions and acceptance criteria.
  • Experience developing and communicating business workflows.
  • Experience conducting and leading business requirement gathering sessions, decomposing abstract ideas into details, and identifying and communicating risks.
  • Demonstrated work experience in a Business Analyst or Product Owner role supporting technology and business partners with the implementation of technology solutions.
  • Demonstrated experience in working within an Agile team in a fast paced, technically challenging environment.
  • Excellent technical writing skills.
  • Excellent organizational, problem solving, troubleshooting, time management, oral and written communication skills.
  • Knowledge of industry best practices and current trends.
  • Experience working in an agile product management tool, preferably Azure Dev Ops
  • Ability to understand application interactions and the dependencies that exist.

Bonus points for:

  • Experience working in a scaled agile environment (SAFe or similar framework)
  • Experience working at a company that manufactures products.
  • Experience working on software products that support manufacturing.
  • Experience as a Salesforce Administrator

What you will get:

  • We offer a competitive salary and annual bonus opportunity
  • In addition, we offer amazing benefits including but not limited to:
    • Health Insurance: Traditional OR High Deductible plan
    • Flexible Spending Accounts
    • Health Savings Account (including employer contributions)
    • Dental and Vision
    • Basic and Supplemental Life Insurance
    • Short-Term and Long-Term Disability
    • Paid caregiver leave
  • You will receive at least 3 weeks of PTO + Holiday Pay and Volunteer Hours
  • 401k with company match and immediate vest
  • Employee Stock Purchase Program at a 15% discounted rate
  • Matching grants through Protolabs foundation
  • And More

Proto Labs maintains ITAR-compliant operations in all of our United States based facilities. Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status. Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role.

Proto Labs, Inc. is an Affirmative Action / Equal Opportunity Employer

Physical Demands:

While performing the essential duties of this job, the employee is regularly required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear. The employee is occasionally required to stand, walk, stoop or kneel and must occasionally lift and/or move up to 25 pounds.

Work Environment:

Indoors (A/C); nonsmoking; the majority of this job function is performed in an office setting requiring normal safety precautions. However, there may be job duties that require the employee to spend time in the manufacturing areas exposed to machinery and noise; eye protection occasionally required. Occasionally works in outside weather conditions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration. The noise level in the work environment is usually quiet to moderate.



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

All Proto Labs facilities in the United States are ITAR-compliant operations. Due to ITAR regulations, Proto Labs is only able to employ U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status. Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire.

Proto Labs, Inc. is an Affirmative Action / Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.