Director, Change Management and Communications, Global HR Evolution

1 month ago

Chicago, Illinois, United States Hyatt Hotels and Resorts Full time
The Opportunity

Hyatt seeks an enthusiastic Director of Change Management and Communications to join our Global HR Evolution program and team. In this role you will partner with HR and business leaders to enable the human side of transformation, providing strategic focus, expertise, and guidance, ensuring people adopt the changes needed to support HR's ongoing transformation. As a member of the HR Evolution Program Office, you will be instrumental in evolving our new ways of working and mindsets associated with new global HR processes, services, and technology. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.

Who We Are


At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family.

Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands.

Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

Our purpose sets us apart-to care for people so they can be their best.

Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family.

Our care for our colleagues is the key to our success.

We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For list for the last ten years.

This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We're proud to offer exceptional corporate benefits which include:

  • Annual allotment of free hotel stays at Hyatt hotels globally
  • Flexible work schedules
  • Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
  • A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
  • Paid Time Off, Medical, Dental, Vision, 401K with company match
Our Commitment to Diversity, Equity, and Inclusion


Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board-from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Who You Are


As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being.

You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

The Role


This role is responsible for leading a network of internal HR resources to develop and execute an integrated change and communications plan to support the adoption, utilization, and proficiency of changes impacting employees by the initiatives of the HR Evolution Program Office ("HRE").

Key activities associated with executing the integrated change and comms plan include:

  • Collaborate with HR and corporate communications to develop and document the vision for the change and how it aligns with Hyatt's transformation and strategic outcomes
  • Lead the Change and Comms workstream, partnering with existing team members and other workstream leads to expand the change and communications strategy using results from recent impact analyses and change readiness assessments
  • Expand and manage the Change Management and Communications Project plan incorporating strategic and tactical targeted change and comms milestones and activities (e.g., stakeholder plan, communication plan, change network plan, training plan, adoption plan); support HR and business leaders in the execution of the plans. Work collaboratively with corporate communications and HR to formulate communication and training plans.
  • Identify change execution success metrics and behavioral adoption plans. Create and manage measurement systems to track changes' adoption, utilization, and proficiency.
  • Identify change interdependencies between various workstreams and consolidate the milestones for an integrated change plan ensuring alignment with any other key HR and business initiatives
  • Identify potential people-related risks and anticipated points of resistance and develop specific plans to mitigate or address concerns
  • Proactively assess the complexity and risk associated with new processes, programs, services, and technology. Develop and refine the HRE change management service delivery model utilizing an agile model within the HRE budget requirements.
Qualifications

Experience Required:

  • 10 years of HR experience on significant and global HR transformations involving re-engineered business processes and technology changes.
  • Held significant change leader roles in a program management office on large-scale transformations in the past 3-5 years with proven success (i.e., providing support to executives and leading a team of change management resources).
  • Bachelor's degree in Business, HR, Psychology, or a related field.
Experience Preferred:

  • Master's degree in Industrial/Organizational Psychology, Organizational Behavior or Development, or Business Administration.
  • A high desire for continual organizational change and transformation.
  • Ability to develop flexible, practical, right-sized solutions with the ability to scale.
  • Extensive business acumen, analytical, critical thinking, and problem-solving skills.
  • Ability to negotiate and influence within a matrix organization.
  • Effectively manages competing priorities and is adept at balancing scope, timeline, and resources.
  • Demonstrate initiative to analyze and resolve problems quickly, efficiently, and collaboratively using agile approaches
  • Excellent written and oral communication skills with a strong executive presence.
  • Highly organized with sound project management skills.
  • Effective collaboration and facilitation skills.
The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:


Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications.

Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.

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