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Clinic Business Representative Lead

4 months ago

Minneapolis, Minnesota, United States Allina Health Full time

Number of Job Openings Available:

1

Date Posted:

May 20, 2024

Department:

Allina Health Group East Lake

Shift:

Day (United States of America)

Shift Length:

8 hour shift

Hours Per Week:

40

Union Contract:

SEIU-6-Aspen Clerical and Technical

Weekend Rotation:

None

Job Summary:

Responsible for greeting and welcoming patients in person or over the phone. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record. Assists leadership with department employee scheduling, workflow updates and general day-to-day operations.

Key Position Details:

Job Description:

Principle Responsibilities

  • Greets and welcomes patient in person or by phone.
    • Performs registration process.
    • Schedules appointments.
    • Collects demographic and insurance information.
    • Checks in or interviews patient to complete appropriate paperwork.
    • Directs patient to their appointment or procedure.
  • Verifies eligibility and benefits information for payers and interprets results.
    • Obtains prior authorization before date of service and provides notification if unable to complete.
    • Collects co-pay or deductibles and respond to questions regarding financial assistance programs available.
    • Obtains signatures from patients as needed.
    • Resolves complex financial questions.
  • Assists leadership with department employee scheduling, workflow updates and general day-to-day operations.
  • Uses resources, tools and procedures to complete accounts in assigned work queues.
    • May review for data quality.
  • May operate a multi-phone system which would including transferring calls, handling messages and paging.
    • May order supplies.
    • Other duties as assigned.

Job Requirements

  • Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
  • Associate's or Vocational degree preferred
  • 5 to 7 years of clerical or business environment experience preferably in health care required and
  • 0 to 2 years of computer knowledge including working with an electronic medical record, Microsoft Word, Excel and Outlook required and
  • 0 to 2 years of medical terminology knowledge preferred and
  • 0 to 2 years of private insurance payer knowledge preferred

Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently

Allina Health is committed to providing Equal Employment Opportunities to all employees and applicants. EO M/F/Disability/Vet Employer.