Application Support Specialist
2 weeks ago
Job Title: Application Support Specialist (L2/L3)
Location: Hybrid Work Model
Compensation: $70/hour on W2
Contract Duration: 24 Months
Employment Type: W2 ONLY
Sponsorship: Not Available
- Minimum of 5 years of relevant experience
- Core Competency: Application / Production support (L2/L3)
- Exceptional communication skills
- Proven experience in Production support, preferably within the Banking / Risk sector
- Proficient in Windows / Linux operating systems
- Strong database management skills (MySQL / Oracle / MongoDB)
- Experience in Incident management and leading Incident Triage discussions
- Familiarity with monitoring tools such as AppDynamics and Splunk
- Basic understanding of Cloud technologies (GCP / Azure)
- Self-motivated with a track record of driving efficiency improvement initiatives
Position Overview:
This role is a senior technical position focused on the support of production systems, emphasizing incident management, problem resolution, change management, and other ITIL-related functions. The successful candidate will facilitate discussions and collaboration between development and business teams, gaining a comprehensive understanding of applications and their business implications. This position requires a high degree of independence and the ability to enhance and mature the support organization. The work environment involves managing large, complex, and critical applications across diverse technologies, including intricate Tier 1 IIS/.NET/SQL applications, web hosting with multiple server tiers, and application/server clustering and load balancing.
Essential Qualifications:
- 5+ years of experience in Systems Engineering or Technology Architecture, demonstrated through a combination of work experience, training, military service, or education.
- 4+ years of experience with observability monitoring tools (e.g., AppDynamics, Thousand Eyes, ITRS, Splunk)
- 4+ years of experience with Windows/Linux operating systems
- 4+ years of experience in application production support
- Strong problem-solving and decision-making abilities
- Capability to prioritize tasks, meet deadlines, and work effectively under pressure in a dynamic environment
- Ability to collaborate effectively within a team
- Experience with cloud initiatives, preferably Microsoft Azure or Google Cloud Platform (GCP)
Preferred Qualifications:
- Experience in supporting an enterprise-level environment
- Excellent verbal, written, and interpersonal communication skills
- 3+ years of SQL experience
- Proven ability to manage initiatives focused on process improvements
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