Director of Rooms Operations

2 months ago

Redwood City, California, United States Grand Bay Hotel San Francisco Full time
JOB OVERVIEW:

Provide guidance and leadership to the Rooms Division, ensuring consistent compliance with hotel policies, and quality guest service while maximizing departmental profits.

REPORTS TO:

General Manager

ESSENTIAL JOB FUNCTIONS:

Implement and manage hotel's daily quality process including goal communication, associate improvement, compliance with Crescent standards of product and performance, service recovery and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly.

Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.

Communicate both verbally and in writing to provide clear direction to staff.

Assign and instruct Rooms Division Department Managers in details of work. Observe performance and encourage improvement. Monitor hotel occupancy and make staffing adjustments accordingly. Supervise and review cost and inventory controls.

Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Prepare written correspondence to guests. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps or problem resolution by using experienced judgment and discretion.

Supervise the budgeting, forecasting, training, motivating and staffing of the Rooms Department including: Telephone, Housekeeping Services, Front Office, Laundry, Concierge and Guest Services.

Prepare Forecast expenses and actual results for the Rooms Division revenue and expenses. Review Security logs daily for significant incidents, and coordinate with department heads all enforcement of policy and/or improvements in service needed.

Work closely with the General Manager in establishing and monitoring policies and guidelines in the day to day operation of the hotel to ensure profitability and consistency. Solve problems of detail that come up in the course of the work.

Plan, organize, chair, attend and/or participate in various hotel meetings such as: Staff Meetings, Rooms Division Meetings, Executive Committee Meetings, Quality Teams Meetings, etc.

Comply with attendance rules and be available to work on a regular basis.

Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Requires the exercise of considerable managerial skill as position involves frequent decisions, meeting of deadlines, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large scale work projects. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Complex mathematical skills and considerable skill in the use of a calculator to prepare complex mathematical calculations without error, i.e. budgets, forecasting. Ability to be mobile for significant distances between and within buildings on the property. Ability to observe performance and detect signs of emergency situations and respond with proper action.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

Education/Training: High school diploma required.

For applicants who will be working in California, the anticipated compensation range for the position is $ 100, ,000.00 per year. The salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer and the salary ranges indicated herein may not reflect positions that work only in other states.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

Source: Hospitality Online

  • Experienced Operating Room Technician

    6 days ago

    Redwood City, California, United States Sequoia Hospital Full time

    Position: Surgical Technician at Sequoia HospitalOverviewSignificant Incentives Available: $10K Sign-on Bonus and $2K Employee Referral BonusSequoia Hospital, a distinguished not-for-profit community healthcare facility in the Bay Area, is celebrated for its outstanding medical services, including the highly regarded Heart and Vascular Institute and the...

  • Senior Operating Room Technician

    5 days ago

    Redwood City, California, United States Dignity Health Full time

    Position Overview:Sign-On Bonus: $10,000 and Employee Referral Bonus: $2,000 available.About Dignity Health: Dignity Health Sequoia Hospital is a recognized not-for-profit community healthcare facility committed to delivering innovative and high-quality medical services to the Bay Area community.The Heart and Vascular Institute at Sequoia is a nationally...

  • Senior Director, Supply Chain Operations

    7 hours ago

    Redwood City, California, United States Element Science Full time

    Job SummaryElement Science is seeking a highly experienced Senior Director, Commercial Operations to lead our supply chain function. This strategic and tactical role will oversee all aspects of our supply chain, with a focus on Reverse Logistics, Sales and Operations Planning (S&OP), and Inventory Management.Key ResponsibilitiesStrategic Leadership: Develop...

  • Director, Ambulatory Care

    2 months ago

    Redwood City, California, United States Stanford Health Care Full time

    If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Day - 08 Hour (United States of America)Exceptional rewards. Inspiring people.We are proud to support our employees with generous rewards. Your Total Rewards package includes...

  • Outpatient Pharmacy Operations Supervisor

    5 days ago

    Redwood City, California, United States Kaiser Permanente Full time

    Position Overview: Under the guidance of the Outpatient Pharmacy Operations Manager or Outpatient Pharmacy Director, this role is pivotal in overseeing all facets of pharmacy services at designated outpatient locations. The position ensures adherence to Federal and State regulations, as well as compliance with internal policies and procedures. Responsible...

  • Outpatient Pharmacy Operations Supervisor

    6 days ago

    Redwood City, California, United States Kaiser Permanente Full time

    Position Overview: Under the guidance of the Outpatient Pharmacy Operations Manager or the Outpatient Pharmacy Director, this role is accountable for overseeing all facets of pharmacy services at designated outpatient pharmacy locations. The position ensures adherence to federal and state regulations, as well as compliance with organizational policies and...

  • Outpatient Pharmacy Operations Supervisor

    5 days ago

    Redwood City, California, United States Kaiser Permanente Full time

    Job Overview: Under the guidance of the Outpatient Pharmacy Operations Manager or Outpatient Pharmacy Director, this role is accountable for overseeing all facets of pharmacy services at designated outpatient pharmacy locations. The position ensures adherence to Federal and State regulations, as well as compliance with organizational policies and procedures....

  • Director of Marketing

    4 weeks ago

    Redwood City, California, United States Codexis, Inc. Full time

    Department32 - MarketingEmployment TypeFull TimeLocationRedwood City, CAWorkplace typeOnsiteDescriptionCodexis, a biotechnology company based in Redwood City, CA, is looking to hire a Director of Marketing. Codexis is a leading enzyme engineering company leveraging its proprietary CodeEvolver technology platform to discover, develop and enhance novel,...

  • Global Partner Director

    2 weeks ago

    Redwood City, California, United States Equinix Full time

    Who are we?Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility,...

  • Global Partner Director

    3 weeks ago

    Redwood City, California, United States Equinix Full time

    Who are we?Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility,...

  • Director Rooms

    2 weeks ago

    Cathedral City, California, United States tapwage Full time

    Job SummaryResponsible for the overall planning organizing and coordinating of the Rooms Division consisting of Front Office Concierge Guest Recognition PBX Housekeeping Valet laundry Valet parking and to provide leadership and direction whilst maximizing revenue opportunities and maintaining guest satisfaction levels to the standard of the hotel and of the...

  • Associate Director of Accounting

    2 months ago

    Redwood City, California, United States Codexis, Inc. Full time

    Department13 - Accounting & FinanceEmployment TypeFull TimeLocationRedwood City, CAWorkplace typeOnsiteDescriptionCodexis, a biotechnology company based in Redwood City, CA, is looking to hire an Associate Director of Accounting. Codexis is a leading enzyme engineering company leveraging its proprietary CodeEvolver technology platform to discover, develop...

  • Director of Quality Assurance

    2 weeks ago

    Redwood City, California, United States Codexis, Inc. Full time

    Department64 - QC & Analytical DevelopmentEmployment TypeFull TimeLocationRedwood City, CAWorkplace typeOnsiteDescriptionCodexis, a biotechnology company based in Redwood City, CA, is looking to hire a Director of Quality Assurance. Codexis is a leading enzyme engineering company leveraging its proprietary CodeEvolver technology platform to discover, develop...

  • Finance Operations Manager

    8 hours ago

    Redwood City, California, United States REVOLUTION Medicines Full time

    Company Overview:Revolution Medicines is a pioneering clinical-stage oncology firm dedicated to creating innovative targeted therapies aimed at combating RAS-addicted cancers. Our research and development pipeline includes RAS(ON) Inhibitors designed to target various oncogenic RAS protein variants, along with RAS Companion Inhibitors for combination...

  • Associate Director of Quality Control

    2 months ago

    Redwood City, California, United States Codexis, Inc. Full time

    Department64 - QC & Analytical DevelopmentEmployment TypeFull TimeLocationRedwood City, CAWorkplace typeOnsiteDescriptionCodexis, a biotechnology company based in Redwood City, CA, is looking to hire a Associate Director of Quality Control.Codexis is a leading enzyme engineering company leveraging its proprietary CodeEvolver technology platform to discover,...

  • Finance Operations Manager

    8 hours ago

    Redwood City, California, United States REVOLUTION Medicines Full time

    Company Overview:Revolution Medicines is a pioneering clinical-stage oncology firm dedicated to the development of innovative targeted therapies aimed at inhibiting critical targets in RAS-addicted cancers. Our research and development pipeline features RAS(ON) Inhibitors designed to suppress various oncogenic variants of RAS proteins, alongside RAS...

  • Finance Operations Manager

    5 hours ago

    Redwood City, California, United States REVOLUTION Medicines Full time

    Company Overview:Revolution Medicines is a pioneering clinical-stage precision oncology firm dedicated to creating innovative targeted therapies aimed at combating RAS-addicted cancers. Our research and development pipeline features RAS(ON) Inhibitors designed to target various oncogenic RAS protein variants, alongside RAS Companion Inhibitors intended for...

  • Aquatics Operations Supervisor

    5 days ago

    Redwood City, California, United States San Mateo County Community College District Full time

    Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.Position Information Posting Number: SPosition Title: Aquatics Operations SupervisorDepartment: Community FitnessPercentage of...

  • Financial Operations Manager

    5 days ago

    Redwood City, California, United States Zoomcar Full time

    ABOUT ZŪMZūm has transformed the landscape of student transportation, which is the largest mass transit system in the country. Our comprehensive cloud-based platform offers a modernized service tailored for school districts, focusing on the needs of children and the expectations of their families. Zūm delivers a unified, real-time interface for parents,...

  • Financial Operations Manager

    5 days ago

    Redwood City, California, United States Zoomcar Full time

    ABOUT ZOOMCARZoomcar is redefining the landscape of student transportation, the largest mass transit system in the country. Our comprehensive cloud-based platform is designed to provide a modernized service for educational institutions, tailored to meet the needs of students and the expectations of their families. We offer a unified, real-time interface for...