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Strategic Account Manager

2 months ago

Remote, Oregon, United States Motorola Solutions Full time

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewDigital Recognition Network (DRN), an AI and data analytics company that provides vehicle location data and analytics to auto lenders, insurance carriers and other commercial verticals. We are looking to grow our Client Services team, which is a part of the FinTech division within DRN. Our Client Services unit provides support to top lenders in helping them be more strategic to ensure they maximize their return on investment with DRN's data. We also provide reporting, training and consulting services to DRN's FinTech clients.
Job Description

The Strategic Account Manager plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients. Ensures quality service and operational performance within the parameters of program and delivery standards. Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs. Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business. Generates ad hoc reports and regular datasets or report information for end-users using system tools and database or data warehouse queries and scripts.

Specific Knowledge/Skills:

  • Bachelors Degree with 1+ years of sales, analyst or public safety experience
  • Develop presentations and present to clients. Presentations would include: Product utilization reports, Hit Rates, Repossession results and ROI
  • Schedule calls and onsite meetings to discuss account to include usage gaps and identifying upsell opportunities
  • Put together ad hoc reports as requested by client
  • Put together ad hoc reports as requested by SVP – Client Services
  • Organize and schedule onsite and web-based trainings
  • Develop strategic growth plan for top 30 clients
  • Travel up to 60% of the time

This position is a remote position and candidates can be located anywhere in the US. Due to travel and training, it is preferred that candidate live in or close to Fort Worth, Texas.

#LI-TW1

#LI-REMOTE


Basic Requirements

  • Bachelors Degree and 1+ years of sales or data analysis experience.
  • OR 3+ years of sales or data analysis experience.
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.


Travel RequirementsOver 50%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email