Account Management Director

4 days ago


Remote, Oregon, United States RxBenefits, Inc. Full time
Job Description

Job Title: Account Management Director

Company: RxBenefits, Inc.

Job Summary:

We are seeking an experienced Account Management Director to lead our team of Account Managers and Strategic Account Executives. The successful candidate will be responsible for developing and implementing strategies to improve account retention and achieve key performance indicator standards.

Key Responsibilities:

  • Leadership and Development: Coach and mentor Account Managers and Strategic Account Executives to foster their development and success.
  • Performance Evaluations: Conduct performance evaluations of Account Managers and Strategic Account Executives and rank their performance across the account management team.
  • Professional Development Plans: Assist in creating professional development plans for Account Managers and Strategic Account Executives, coaching them on their performance, training needs, and identifying account managers ready for advancement.
  • Performance Scorecards: Create performance scorecards to objectively measure the effectiveness of the Account Managers and Strategic Account Executives.
  • Client Escalations: Manage account team client escalations before fielding to Director and senior level leadership team.
  • Policies and Procedures: Partner with Account Management leadership to create policies and procedures for Account Managers and Strategic Account Executives to follow. Revises policies and procedures based upon root cause analysis of issues to prevent recurrence.
  • Client Service: Ensure that the Account Management department standards, methods, and procedures for client service of the assigned accounts are achieved. This includes the delivery of client marketing and messaging programs to meet revenue objectives, budgets, ROI, and client service satisfaction.
  • Team Culture: Foster teamwork and a supportive departmental culture with a can-do attitude to provide exceptional service to clients.
  • Strategic Planning: Strategize with Director and VP of Account Management to develop ways to increase client satisfaction, preserve loyalty, and improve retention rates.
  • Business Requirements: Assist in creating and reviewing business requirements for key initiatives and how significant new initiatives are rolled out and serviced with our clients and internal teams to full adoption.
  • Product Launch: Partner with RxBenefits functional team leaders to optimize the launch and new products/services for the account management teams, clients, and internal teams.

Requirements:

  • Education: Bachelor's Degree required
  • Experience: Minimum of 8 years of work experience required
  • Leadership Experience: Minimum of 3 years of proven progressive leadership experience in the PBM or healthcare related service industry; Customer-facing leadership and account relationship strategy experience
  • Skills: Project management, planning, and organizational skills; Excellent verbal and written communication skills; Excellent organization, motivation, leadership, and interpersonal skills; Demonstrate a proficient grasp of existing and new service offerings; High energy, with a strong 'can-do' attitude; Thrives in a dynamic, fast-paced environment with many simultaneous projects


  • Remote, Oregon, United States Soda Health Full time

    Location: Remote, USA About Soda Health Soda Health is a healthcare technology company focused on building solutions which eliminate health inequities and create a healthier America. We provide a technology platform to administer benefits personalized to individual needs, delivered more cost-effectively. Our expertise in healthcare, retail and consumer...


  • Remote, Oregon, United States Provi Full time

    In 2016, we founded Provi as an innovative ordering solution, aimed to disrupt the 240-billion dollar alcohol industry with a product that would move beyond the constant chaos: the texts, paper stacks, missed phone calls and lost communication that has dominated the purchasing workflow between buyers and distributors for decades.Today, Provi is better than...


  • Remote, Oregon, United States LetsGetChecked Full time

    LetsGetChecked is a global healthcare solutions company that provides the tools to manage health from home through health testing, virtual care, genetic sequencing, and medication delivery for a wide range of health and wellness conditions. LetsGetChecked's end-to-end model includes manufacturing, logistics, lab analysis, physician support, and prescription...

  • Account Director

    3 months ago


    Remote, Oregon, United States Third and Grove Full time

    This position is fully remote. All applicants must live and work in the United States.TAG is seeking a passionate and talented Account Director to support our web development efforts and help us deliver outstanding digital experiences to our clients. As an Account Director at TAG you will be empowered, accountable, and responsible for the engagements and...


  • Remote, Oregon, United States IDeaS Full time

    Passionate people. Loyal clients. Leading solutions. With a rich culture of creative collaboration and professional growth, IDeaS' team members build successful careers with us. IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we're working, our teams come together to create leading revenue...

  • Director of Accounting

    2 months ago


    Remote, Oregon, United States CompanyCam Full time

    Hi, we're CompanyCam.We're a simple-to-use photo documentation and productivity app for contractors of all commercial and home services industries. Packed with intuitive functionality, CompanyCam facilitates unparalleled communication and accountability across a contractor's entire business. We're committed to providing a consumer-grade, game-changing...

  • Account Director

    1 month ago


    Remote, Oregon, United States Indeed Flex Full time

    We are Indeed Flex. We Help People Get Jobs. Right now, we're hiringThe current staffing model is broken, with low wages and limited opportunities. As flexible work continues to grow, we're taking a radically different approach: providing job seekers with control, ownership, and choice so employees can find the working patterns and scenarios to suit their...


  • Remote, Oregon, United States Mediafly Full time

    Who we are:Mediafly is the leading revenue enablement platform market-facing teams use to plan, predict, coach, and engage at the highest levels. Our unified suite of solutions create immersive buyer experiences; enable sellers to lead with value, allow managers to scale coaching, and empower leaders to forecast with confidence. In today's unpredictable...


  • Remote, Oregon, United States Tanium Full time

    Director of Strategic Accounts - Majors / BostonThe BasicsAs a Director of Strategic Accounts (DSA) on the Tanium field sales team, you will be responsible for generating opportunities to position the Tanium platform within an assigned territory and/or accounts. You'll be equally as comfortable with the CIO, CISO or VP Ops as you would hosting a room of Red...

  • Account Manager

    2 months ago


    Remote, Oregon, United States AdTheorent Full time

    DescriptionThe AdTheorent Account Manager owns the client-facing relationship post-sale and ensures superior client service through excellence in campaign management, relationship development, client retention and incremental sales. In addition to regular client communication, Account Managers interact across AdTheorent's internal departments as well as the...


  • Remote, Oregon, United States Wyndham Hotels & Resorts Full time

    Wyndham Hotels & Resorts is now seeking a Director, Strategic Accounts to join our team.Why Wyndham?By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You'll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests....

  • Account Manager

    1 month ago


    Remote, Oregon, United States AdTheorent Full time

    DescriptionThe AdTheorent Account Manager owns the client-facing relationship post-sale and ensures superior client service through excellence in campaign management, relationship development, client retention and incremental sales. In addition to regular client communication, Account Managers interact across AdTheorent's internal departments as well as the...


  • Remote, Oregon, United States Tempus AI Full time

    Passionate about precision medicine and advancing the healthcare industry?Computer technology has had limited impact in healthcare. With recent advancements in AI, that's about to fundamentally change. Tempus is a healthcare company at the forefront of that change.Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver...


  • Remote, Oregon, United States Wipfli Full time

    About the RoleWe are seeking an experienced Accounting Manager to join our team at Wipfli. As a key member of our accounting department, you will be responsible for managing a remote accounting team, providing general advisory services to clients, and directing point of contact for client engagements.Key ResponsibilitiesManage a remote accounting team,...

  • Account Manager

    2 months ago


    Remote, Oregon, United States CI Web Group Full time

    CI Web Group, Inc. is a Digital Marketing Agency with employees located all over the world, working remotely. We are creative, customer-centric, data-forward and our goal is to provide a caring, educated, results-driven, experience for our customers. We are a full service digital marketing agency that provides various services to primarily Home Service...


  • Remote, Oregon, United States Teramind Full time

    DescriptionTeramind is a hybrid, global workforce building the next-generation Insider Risk Management and User Behavior Analytics platform.Join our team of innovators who are redefining insider risk management through cutting-edge technology. More than 10,000 organizations across the globe have used' Teramind to mitigate insider threats and protect their...

  • Director, PMO

    4 weeks ago


    Remote, Oregon, United States Fusion Risk Management Full time

    The Role The Director, PMO is a key role within the Services organization responsible for ensuring project management leadership, best practices and delivery excellence within Professional Services. The Director, PMO will be responsible for the following activities: Managerial responsibility for Project and Program Managers within the Professional Services...

  • Account Manager

    1 month ago


    Remote, Oregon, United States Anzen Insurance Full time

    About Anzen:The $100 billion U.S. specialty insurance market encompasses many of the most challenging and complex insurance risks. Most of this market is still quoted and transacted via email, spreadsheets, phone calls, and PDFs.Retail insurance brokers across the U.S. rely on market making brokers-what the industry calls the wholesale market-to place much...


  • Remote, Oregon, United States AngelList Full time

    About Belltower Fund Group:Belltower was formed in 2019 as AngelList's native fund administrator and completed its journey to become an independent company at the end of 2023. Belltower provides fund administration services to the venture space. Our coverage ranges from syndicates to venture funds to first-of-their-kind rolling funds. Our full-service fund...


  • Remote, Oregon, United States RingCentral Full time

    Say hello to opportunities.It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center...