Account Management Director
4 days ago
Job Title: Account Management Director
Company: RxBenefits, Inc.
Job Summary:
We are seeking an experienced Account Management Director to lead our team of Account Managers and Strategic Account Executives. The successful candidate will be responsible for developing and implementing strategies to improve account retention and achieve key performance indicator standards.
Key Responsibilities:
- Leadership and Development: Coach and mentor Account Managers and Strategic Account Executives to foster their development and success.
- Performance Evaluations: Conduct performance evaluations of Account Managers and Strategic Account Executives and rank their performance across the account management team.
- Professional Development Plans: Assist in creating professional development plans for Account Managers and Strategic Account Executives, coaching them on their performance, training needs, and identifying account managers ready for advancement.
- Performance Scorecards: Create performance scorecards to objectively measure the effectiveness of the Account Managers and Strategic Account Executives.
- Client Escalations: Manage account team client escalations before fielding to Director and senior level leadership team.
- Policies and Procedures: Partner with Account Management leadership to create policies and procedures for Account Managers and Strategic Account Executives to follow. Revises policies and procedures based upon root cause analysis of issues to prevent recurrence.
- Client Service: Ensure that the Account Management department standards, methods, and procedures for client service of the assigned accounts are achieved. This includes the delivery of client marketing and messaging programs to meet revenue objectives, budgets, ROI, and client service satisfaction.
- Team Culture: Foster teamwork and a supportive departmental culture with a can-do attitude to provide exceptional service to clients.
- Strategic Planning: Strategize with Director and VP of Account Management to develop ways to increase client satisfaction, preserve loyalty, and improve retention rates.
- Business Requirements: Assist in creating and reviewing business requirements for key initiatives and how significant new initiatives are rolled out and serviced with our clients and internal teams to full adoption.
- Product Launch: Partner with RxBenefits functional team leaders to optimize the launch and new products/services for the account management teams, clients, and internal teams.
Requirements:
- Education: Bachelor's Degree required
- Experience: Minimum of 8 years of work experience required
- Leadership Experience: Minimum of 3 years of proven progressive leadership experience in the PBM or healthcare related service industry; Customer-facing leadership and account relationship strategy experience
- Skills: Project management, planning, and organizational skills; Excellent verbal and written communication skills; Excellent organization, motivation, leadership, and interpersonal skills; Demonstrate a proficient grasp of existing and new service offerings; High energy, with a strong 'can-do' attitude; Thrives in a dynamic, fast-paced environment with many simultaneous projects
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