Strategic Account Manager

2 months ago

Remote, Oregon, United States Envoy Global Full time

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.


Envoy Global has a new opening for a Strategic Account Manager (Business Immigration) to serve as primary high-level relationship manager for designated client portfolio(s). This role requires a suitably experienced and skilled individual who can build deep partnerships with Envoy Global's clients to understand their needs related to total immigration program. This includes strategies for recruiting and retaining foreign national talent, as well as for facilitating client program growth and improvement and managing worldwide (US + Global) populations and needs.

As our successful candidate, you will also be required to:

  • Provide global immigration knowledge, recommendations, and service - related to client goals and questions.
  • Collaborate with Envoy team members as well as affiliate law firm staff to plan, execute and ensure client's needs are met.
  • Deliver and maintain an excellent level of client/customer service at all times.
  • Develop relationships with Envoy teams to drive solutions that improve overall client experience. This includes participation in department and company-wide initiatives by representing the voice of client(s) in various continued improvement, training, and knowledge sharing exercises.
  • Leverage team's account management support model to ensure appropriate management of client accounts.
  • Use sales based soft skills to ensure client success and customer satisfaction.

Furthermore, your client account management duties will be both proactive and reactive, and you'll be required to:

  • Provide clients with country-specific immigration advice and overall global policy and expansion strategy.
  • Provide business reviews and conduct client check ins frequently and on a recurring cadence.
  • Serve as the strategic and escalatory point of contact for assigned client accounts.
  • Proactively identify areas for improvement and efficiency in the client's operation (and share best practices).
  • Manage and/or oversee complex and/or multi-jurisdictional consulting projects.
  • Ensure Envoy team members are following client-specific protocols, procedures, and policies and provide training as necessary.
  • Instruct Envoy team members on deliverables needed to meet client objectives. Includes, but not limited to reports, legal and mobility-centric collateral, training (immigration, mobility, technology), recurring and ad hoc consultation projects, and other client-driven requests.
  • Maintain up to date understanding of client account statuses and activity at all times.
  • Provide updates to Envoy Leadership on health of accounts (both in formal overview settings and in live time where warranted).
  • Assist in resolving client issues related to service levels, including handling client escalations and processing RCA.
  • Partner with Knowledge Management and Marketing teams to be informed on immigration trends and issues in key destination countries and update impacted clients as needed.
  • Partner with Envoy and affiliate law firms to review and provide client pricing schedules and contracts.
  • Identify and pursue opportunities to incorporate additional facets of client programs into the company engagement with Envoy to expand geographical scope of service, where possible.
  • Participate and, where appropriate, lead internal trainings for account management team members and other Envoy/GIA/CIP stakeholders.

To apply for this role, you must possess the following specific experience, and skills:

  • 7+ Years in account management roles with proven experience in managing enterprise level accounts.
  • 5+ Years in the Immigration Field, with knowledge of both Global and US immigration.
  • College Degree - preferred.
  • Excellent relationship skills and ability to partner with varying levels within the client's organization and within the Envoy organization.
  • Ability to synthesize information and data originating from multiple sources (Governments, legal team experts, external legal parties, other Envoy department team members) through an immigration lens, and to provide resulting tailored guidance to clients.
  • Strong time management, multi-tasking and interpersonal skills.
  • Excellent communication skills; both written and verbal - including excellent application of the English language.
  • Value collaboration and teamwork whilst having the ability to work autonomously.
  • An attitude of accountability and proactivity.
  • Excellent customer service skills and client first mentality.

In return, you'll be rewarded with an employer that genuinely cares for its staff, and is determined to continue to make a difference in the world of global immigration, and technology.

This position is 100% remote, working from home, within the United States.

We look forward to hearing from you

Salary Min: $90k + bonus
Salary Max: $120k+ bonus

*Salary commensurate with experience*

Notice at Collection for California Applicants:

#LI-Remote

  • Strategic Account Manager, US

    1 month ago

    Remote, Oregon, United States PubNub Full time

    Join PubNub, a pioneer in weaving an interconnected world with compelling real-time experiences. Founded in 2010 and utilized by more than 2,000 leading companies, including Verizon, Autodesk, Monsanto, Zillow, and DropBox, our mission is to revolutionize real-time online interactions by providing an unparalleled platform enabling product and development...

  • Sr. Strategic Key Accounts Manager

    4 weeks ago

    Remote, Oregon, United States Thermo Fisher Scientific Full time

    Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex...

  • Strategic Account Executive

    2 months ago

    Remote, Oregon, United States Vitu Full time

    About VituVitu is an innovative technology company providing cutting-edge services to the motor vehicle industry. The Account Executive position is held by a dynamic, highly motivated, service-oriented individual maintaining and building professional relationships with Vitu clients. You must reside in the US to be considered for this role. National Title...

  • Strategic Account Executive

    4 weeks ago

    Remote, Oregon, United States Quantiphi Full time

    While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth.If working in an environment that encourages you to innovate and excel, not just in professional but personal life,...

  • Strategic Account Manager- Partner Growth

    2 months ago

    Remote, Oregon, United States Mitratech Full time

    At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered...

  • Strategic Account Executive

    2 months ago

    Remote, Oregon, United States Pindrop Full time

    Strategic Account Executive US (Remote)Who we areAre you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge...

  • Director of Strategic Accounts

    1 month ago

    Remote, Oregon, United States Tanium Full time

    Director of Strategic Accounts - Majors / BostonThe BasicsAs a Director of Strategic Accounts (DSA) on the Tanium field sales team, you will be responsible for generating opportunities to position the Tanium platform within an assigned territory and/or accounts. You'll be equally as comfortable with the CIO, CISO or VP Ops as you would hosting a room of Red...

  • Strategic Account Executive

    1 month ago

    Remote, Oregon, United States Lob Full time

    Lob was built by technical co-founders with a vision to make the world programmable.We offer two flagship APIs (print & mail and address verification) that enable companies to send postal mail as effortlessly as sending emails. Lob is venture-backed by some of the most reputable investors in tech, and we are building our team to shape the future of our...

  • Director, Strategic Accounts

    1 month ago

    Remote, Oregon, United States Wyndham Hotels & Resorts Full time

    Wyndham Hotels & Resorts is now seeking a Director, Strategic Accounts to join our team.Why Wyndham?By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You'll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests....

  • Strategic Partnerships Manager

    4 weeks ago

    Remote, Oregon, United States VGS Full time

    VGS is the world's leader in payment tokenization. Large banks, aspiring fintechs, and growing merchants embed our universal token vault into their technology stack to manage the complexities of payment data tokenization across processors and networks, open banking, card issuance, omnichannel loyalty, PCI compliance, payment orchestration, and more. We...

  • Strategic Partner Account Executive

    3 weeks ago

    Remote, Oregon, United States Acronis Full time

    Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Partner Account Manager to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment. As the Partner...

  • Strategic Partner Account Executive

    2 months ago

    Remote, Oregon, United States Acronis Full time

    Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for an Account Manager who is ready to join our mission in creating a #CyberFit futureAs the Partner Account Manager, you will bring experience in...

  • Strategic Account Executive

    2 months ago

    Remote, Oregon, United States unstructured Full time

    Unstructured is the industry leader in ETL for LLMs. Over the past two years Unstructured has raised more than $65M from some of the world's most important AI investors, including Menlo Ventures, Madrona, Bain Capital Ventures, Shield Capital, Nvidia, Microsoft, Databricks, MongoDB, IBM, and more. Unstructured's open source solution has been downloaded more...

  • Strategic Account Executive

    2 months ago

    Remote, Oregon, United States PagerDuty Full time

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alertsAbout You:We are looking for a senior enterprise software sales professional who will identify and bring to closure PagerDuty...

  • Strategic Enterprise Account Director

    1 month ago

    Remote, Oregon, United States Bazaarvoice Full time

    About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented...

  • Strategic Customer Success Manager

    1 month ago

    Remote, Oregon, United States EDB Full time

    Join Our Team as a Strategic Customer Success ManagerAre you passionate about collaborating with customers to drive adoption, growth, and retention? EDB is looking for a Strategic Customer Success Manager to join our team in the US Central Time Zone. As a CSM, you will be a trusted advisor for our customers, creating and implementing Customer Success Plans...

  • Strategic Account Executive

    2 months ago

    Remote, Oregon, United States Doxel Full time

    Doxel makes hard decisions easier on construction projects.Construction is a $12T industry where the majority of the gains from information technology are yet to be realized, with IT spend being among the lowest compared to other industries.Doxel is AI that uses cameras & image recognition to analyze construction projects & predict delays, so teams can solve...

  • Account Management Director

    1 day ago

    Remote, Oregon, United States RxBenefits, Inc. Full time

    Job DescriptionJob Title: Account Management DirectorCompany: RxBenefits, Inc.Job Summary:We are seeking an experienced Account Management Director to lead our team of Account Managers and Strategic Account Executives. The successful candidate will be responsible for developing and implementing strategies to improve account retention and achieve key...

  • Strategic Customer Success Manager

    2 months ago

    Remote, Oregon, United States SamCart Full time

    Online shopping has changed. Today's eCommerce runs on selling products, not brands. SamCart is the only eCommerce software platform built for creators, by creators, who want to build a profitable digital business and experience personal freedom and growth.Strategic Customer Success ManagerFull time. Remote. SamCart is looking for a talented Strategic...

  • Strategic Account Executive

    1 day ago

    Remote, Oregon, United States Intelerad Full time

    Job SummaryWe are seeking a highly motivated and experienced Strategic Account Executive to join our team at Intelerad. As a key member of our sales team, you will be responsible for meeting and exceeding sales quotas for prospects in an assigned geographic territory.Key ResponsibilitiesProspect and develop new business opportunities, respond to RFP's,...