Customer Experience Associate, Florida 2p-11p shift

3 weeks ago

Fort Lauderdale, Florida, United States The Farmer's Dog Full time

Who We Are

The Farmer's Dog is the fastest growing pet health service company in the US, and was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care – a fresh proposition in an industry riddled with manipulative and misleading marketing. We're starting by radically improving the $100 billion pet food market, replacing bulk bags of highly-processed pellets with a personalized subscription service that sends healthy, freshly-made dog food, balanced by top veterinary nutritionists, directly to customers' doors. Our ultimate goal is to create innovative, honest, and delightful experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic and forward-thinking culture uniquely position us to shepherd this backwards industry into the future.

To date, The Farmer's Dog has delivered hundreds of millions of meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to our customers, health to their companions, and much-needed change to the way people feed and care for their pets.

#LongLiveDogs

Where You'll Come In

Are you a dog person who has always thought that there was a better way to deliver service - simply, easily and with love - just like our food? Do you have a desire to engage in meaningful conversations while helping our customers improve the quality of their dog's lives? Are you passionate about the idea of disrupting the pet food industry and providing healthy human grade food for dogs?

Our Customer Experience Department (CX) is looking for people who will be the eyes and ears of our customer service organization. We need people who can consistently deliver a positive, world class customer experience via phone, email, and text. Our goal is to resolve customer queries with fast, friendly, and courteous service.

Service can include responding to inquiries regarding billing, delivery status, account information, updating payments methods, nutritional information and general questions about subscriptions.

This opportunity is a full-time role of 40 hours per week. The shift to be filled is 2pm-11pm ET. We're looking to fill Sunday-Thursday and Tuesday-Saturday shifts at this time.

How You'll Make An Impact

  • Deliver exceptional customer service through inbound phone contacts, email and text.
  • Resolve customer issues with a high degree of empathy while building value in our products.
  • Respond to customers in a timely manner with thorough and accurate information.
  • Document customer interactions in our contact management system and CRM so that we understand how to improve the customer experience.
  • Work independently with customers but also be able to share information about these conversations with your colleagues, e.g. People Leads/Managers and Cross-Functional Leads.
  • Comply with all company and department policies and procedures.

We're Excited About You Because

  • You provide service with a human touch to each and every customer you help.
  • You are exceptionally comfortable speaking on the phone with customers.
  • You are resilient. You've developed skills that allow you to overcome the daily challenges of a CX role.
  • You're flexible and comfortable balancing multiple priorities when needed.
  • You are proud of your ability to de-escalate unhappy customers and turn them into advocates.
  • You pride yourself on your outstanding interpersonal and organizational skills.
  • You thrive on going above and beyond for people and treating each customer conversation as unique.
  • You operate with ownership, are a self-starter, and have a strong attention to detail.
  • You keep a positive demeanor as you learn, grow, and develop in a new environment.
  • You are uniquely YOU We've found that dog lovers with a variety of backgrounds and interests can excel. Whether you're starting your career or looking for a career change, we encourage you to apply

Office Guidelines:

We support our team members with the flexibility to thrive, professionally and personally. All hybrid team members are asked to be in the office for 3 Gathering Days a week to continue to build a collaborative, lively, and invested environment - a unique in-person culture we are proud of. Gathering Days are dependent on the group you're hired into, however the office will be open and available for all Monday through Friday.

Our DEI Philosophy:

Our company's mission is rooted in deep, genuine care for dogs – and for the people who love them. As an organization we are full of individuals who are unique in many ways, but all united in a mission of providing true peace of mind to dog lovers everywhere. Fixing this industry and improving the lives of pets and their people will be a difficult, decades-long endeavor. We believe the best use of our time, energy, and resources as a collective team is to focus on this mission, and on supporting our team to do their best work and be their best selves. In support of this we're committed to hiring and supporting a diverse workforce, and investing in internal structures, opportunities, hiring/promotions processes, and training that create and sustain an inclusive team. We strive to provide an experience at TFD that will be invested, meaningful and memorable as we progress on the journey to reimagine how we feed and care for our pets.

Benefits

  • Pup-friendly office in North Fort Lauderdale/Boca Raton area
  • Market-competitive hourly compensation and equity packages
  • Comprehensive Healthcare, Dental, and Vision
  • Competitive 401k plan with company match
  • 12 week paid parental leave
  • Discounted fresh food for your pup
  • Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug

#LI-Onsite #LI-Hybrid

  • Customer Experience Associate

    6 days ago

    Fort Lauderdale, Florida, United States European Wax Center Full time

    About European Wax CenterWe are a leading provider of waxing services, dedicated to delivering exceptional experiences to our guests. Our team is passionate about helping individuals achieve their full potential and live their best lives.Our StoryEuropean Wax Center was founded on the principles of quality, innovation, and customer satisfaction. Since our...

  • Front Desk Associate

    3 days ago

    Fort Lauderdale, Florida, United States YMCA of South Florida Full time

    Job SummaryThe YMCA of South Florida is seeking a highly motivated and customer-focused Front Desk Associate to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing administrative tasks, and ensuring a positive experience for our members and guests.Key ResponsibilitiesCustomer...

  • Sales Associate

    5 days ago

    Fort Lauderdale, Florida, United States The Florida Panthers Full time

    Job SummaryThe Florida Panthers are seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a key member of our retail operations, you will be responsible for delivering exceptional customer experiences, driving sales growth, and maintaining a high level of store appearance.Key ResponsibilitiesCustomer Service: Provide...

  • Security Specialist

    3 days ago

    Fort Lauderdale, Florida, United States YMCA of South Florida Full time

    Job SummaryThe YMCA of South Florida is seeking a highly skilled and experienced Security Specialist to join our team. As a Security Specialist, you will be responsible for maintaining the security and safety of our staff and participants during program operations.Key ResponsibilitiesSecurity and Safety: Patrol school interior and grounds during regular...

  • CRNA Position Available in Weston, Florida

    2 weeks ago

    Fort Lauderdale, Florida, United States Cleveland Clinic in Florida - Weston Full time

    CRNA - Weston, FloridaBecome a vital member of our CRNA team at Cleveland Clinic in Weston, Florida. Our dedicated professionals handle a variety of anesthesia cases, ensuring exceptional patient care. Weston is a thriving community located in Broward County, known for its beautiful surroundings.Position Overview: Conduct thorough pre-anesthetic assessments...

  • Client Relations Associate

    2 weeks ago

    Fort Lauderdale, Florida, United States Broward County Florida Full time

    Position Overview:The Broward County Board of County Commissioners is on the lookout for skilled individuals to fill the role of Client Relations Associate (Part-Time) within the Front Desk Administration team.Job Responsibilities:As a vital member of the Aviation Department, which oversees operations at the Fort Lauderdale-Hollywood International Airport...

  • CRNA Position Available in Weston, Florida

    2 weeks ago

    Fort Lauderdale, Florida, United States Cleveland Clinic in Florida - Weston Full time

    CRNA Opportunity - Weston, FloridaBecome a vital member of our anesthesia team at Cleveland Clinic Weston. Our CRNAs are responsible for delivering exceptional patient care while managing a variety of anesthesia cases. Weston, located in Broward County, offers a welcoming community atmosphere.Position Overview: Conduct thorough pre-anesthetic assessments of...

  • Customer Support Representative

    2 weeks ago

    Fort Lauderdale, Florida, United States County of Broward Florida Full time

    Position OverviewThe County of Broward Florida is seeking dedicated individuals for the role of Call Center Specialist. This position plays a crucial role in delivering exceptional customer service and support to our community.Key ResponsibilitiesManage incoming calls and provide assistance to customers with inquiries.Process requests and resolve issues...

  • Anesthesia Specialist

    2 weeks ago

    Fort Lauderdale, Florida, United States Cleveland Clinic in Florida - Weston Full time

    CRNA Position at Cleveland Clinic WestonBecome a vital member of our anesthesia team at Cleveland Clinic Weston. Our skilled professionals handle a variety of cases, prioritizing exceptional patient care. Weston, located in Broward County, offers a welcoming community atmosphere.Position Overview: Conduct thorough pre-anesthetic assessments of patients...

  • Customer Service Ambassador

    21 hours ago

    Fort Lauderdale, Florida, United States County of Broward Florida Full time

    The County of Broward Florida is seeking a skilled professional to join its Administration team as a Customer Service Representative in the Guest Experience Division. This role is responsible for providing exceptional customer service to the public, responding to inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Respond...

  • Customer Support Representative

    2 weeks ago

    Fort Lauderdale, Florida, United States County of Broward Florida Full time

    Position OverviewThe County of Broward Florida is seeking a dedicated individual for the role of Call Center Specialist. This position plays a crucial role in ensuring efficient communication and support for our community.Key ResponsibilitiesManage incoming calls and provide exceptional customer service.Assist clients with inquiries and resolve issues...

  • Event Cleaning Associate

    2 weeks ago

    Fort Lauderdale, Florida, United States The Florida Panthers Full time

    The Florida Panthers organization is dedicated to serving the South Florida community, driven by a management team with a strong commitment to excellence. As the franchise experiences unprecedented success, both on and off the ice, we are expanding our operations to enhance our guest experience. Position Title: Event Shift Cleaner Department: Housekeeping...

  • Retail Sales Associate

    3 days ago

    Fort Lauderdale, Florida, United States AEG Full time

    Job SummaryThe Retail Sales Associate has the opportunity to develop great relationships with our repeat customers in addition to informing the first-time customer of everything we have to offer.Key ResponsibilitiesProvide exceptional customer service to ensure a positive experience for all customers.Assist customers with buying decisions and provide product...

  • Dental Hygienist

    1 week ago

    Fort Lauderdale, Florida, United States My Florida Corp Defunct Full time

    About the RoleWe are seeking a highly skilled and dedicated Dental Hygienist to join our team at My Florida Corp Defunct. As a Dental Hygienist, you will play a critical role in providing direct patient care services in our dental program.Key ResponsibilitiesProvide direct patient care services, including removing calculus deposits, accretions, and stains...

  • Certified Registered Nurse Anesthetist

    2 weeks ago

    Fort Lauderdale, Florida, United States Cleveland Clinic in Florida - Weston Full time

    Position Overview:The Certified Registered Nurse Anesthetist (CRNA) in Weston, Florida is responsible for conducting thorough pre-anesthetic assessments of patients, documenting pertinent information in medical records, and ordering necessary laboratory tests while collaborating closely with anesthesiologists.The CRNA administers anesthesia in accordance...

  • Customer Support Representative

    2 weeks ago

    Fort Lauderdale, Florida, United States County of Broward Florida Full time

    Position OverviewThe County of Broward Florida is seeking dedicated individuals for the role of Call Center Specialist. This position plays a crucial role in delivering exceptional customer service and operational support.Key ResponsibilitiesEngage with clients through various communication channels to address inquiries and provide assistance.Process...

  • Customer Experience Ambassador

    4 days ago

    Fort Lauderdale, Florida, United States Capital One Full time

    About the RoleAs a Customer Experience Ambassador at Capital One, you will be at the heart of our community, introducing customers to our best-in-class services and creating memorable experiences. You will be responsible for driving brand awareness and promoting financial literacy in our community.Key ResponsibilitiesBring the Café experience and our brand...

  • Customer Experience Specialist

    6 days ago

    Fort Lauderdale, Florida, United States Tapestry Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Sales Associate. As a key member of our sales team, you will be responsible for delivering exceptional customer service, driving sales, and maintaining a high level of product knowledge.Key ResponsibilitiesProvide exceptional customer service,...

  • Customer Engagement Specialist

    2 weeks ago

    Fort Lauderdale, Florida, United States YMCA of South Florida Full time

    The Customer Engagement Specialist interacts with members and guests via telephone, addressing their inquiries and promoting information about membership and available programs. This role is pivotal in delivering outstanding service to all members and program participants, thereby enhancing member sales and retention initiatives. Key Responsibilities:Foster...

  • Culinary Services Associate

    2 weeks ago

    Fort Lauderdale, Florida, United States HCA Florida Woodmont Hospital Full time

    Position OverviewWelcome to HCA Florida Woodmont HospitalAre you interested in becoming a part of a team that prioritizes your growth as a Food Service Assistant? At HCA Florida Woodmont Hospital, we place great emphasis on our employees. HCA Healthcare has allocated significant resources to enhance the experience of our dedicated team members.Employee...