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Customer Service Ambassador

2 months ago

Fort Lauderdale, Florida, United States County of Broward Florida Full time

The County of Broward Florida is seeking a skilled professional to join its Administration team as a Customer Service Representative in the Guest Experience Division. This role is responsible for providing exceptional customer service to the public, responding to inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and in-person
  • Resolve customer complaints and issues in a fair and timely manner
  • Provide information and assistance to customers regarding County services and programs
  • Collaborate with other departments to ensure seamless customer service
  • Participate in ongoing training and professional development to enhance customer service skills

Requirements:

  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and conflict resolution skills

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment