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Front Desk Associate

2 months ago

Fort Lauderdale, Florida, United States YMCA of South Florida Full time
Job Summary

The YMCA of South Florida is seeking a highly motivated and customer-focused Front Desk Associate to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing administrative tasks, and ensuring a positive experience for our members and guests.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to members, guests, and staff, responding to inquiries and resolving issues in a timely and professional manner.
  • Administrative Tasks: Manage front desk operations, including answering phones, responding to emails, and maintaining accurate records and files.
  • Membership Management: Process membership applications, renewals, and cancellations, ensuring accurate and timely processing.
  • Cash Handling: Handle cash, credit card transactions, and other forms of payment, maintaining accurate records and balancing cash drawers.
  • Communication: Communicate effectively with members, guests, and staff, both verbally and in writing, to ensure a positive and efficient experience.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous customer service or administrative experience preferred.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in basic computer software and hardware.
  • Certifications: Current CPR and First Aid certifications required.
Work Environment

The YMCA of South Florida is a dynamic and fast-paced environment, with a focus on providing exceptional customer service and ensuring a positive experience for our members and guests. As a Front Desk Associate, you will be working in a team-oriented environment, with opportunities for growth and development.

Physical Demands

The physical demands of this role include standing for long periods, lifting up to 25 pounds, and frequent use of hands and fingers. The work environment is fast-paced and may be subject to noise and distractions.