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Sales and Operations Administrator

4 months ago

New York, New York, United States Richemont Full time

At Baume & Mercier Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Sales and Operations Administrator

Baume & Mercier | New York, NY

Introduction

Founded in 1830, BAUME & MERCIER is the world's seventh oldest watch brand. True to its Swiss watchmaking heritage, the Maison has been creating timepieces of the highest quality, with a classic, timeless aesthetic for over 190 years.

BAUME & MERCIER is a subsidiary of the Swiss luxury conglomerate Richemont. Richemont Maisons encompass several of the most prestigious names in the luxury industry including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre, Piaget, Vacheron Constantin, Montblanc, Alfred Dunhill and Chloe.

Overview

The Sales and Operations Administrator is responsible for providing operational and administrative support to the BAUME & MERCIER Operations function for the US, Canada, and Latin America. This includes fielding a high volume of incoming emails and calls; primarily responding to needs from our Authorized Dealer network.

Key Responsibilities

Key Responsibility # 1: Sales Administration & Customer Service

  • Respond to high volume of inquiries from Sales team and Authorized Dealers regarding product, price, availability and delivery of watches and accessories
  • Manage all aspects of order execution: order entry, allocation, and tracking
  • Process sales related transactions: markdowns, credit/debit memos, returns, stock balances
  • Partner with IT/Systems support to clear any red lights/system blocks on a regular basis
  • Manage EDI for National Accounts
  • Manage consignment programs including monitoring aged consignments
  • Manage commnnication client in our online Channels communicating with with Live Chat : Incoming chats through BEM Website - client is actively on
  • Resolve client challenges with the highest professionalism, promptly and successfully by investigating problems, developing solutions, and making appropriate recommendations to Baume et Mercier Management

Key Responsibility # 2: Purchasing Function

  • Assist with stock replenishment of watches for US, Canada, and ECOM
  • Manage stock replenishment of accessories for US and ECOM
  • Monitor flow of incoming goods from Switzerland to ensure timely deliveries
  • Coordinate with Supply Chain/HQ to manage safety stock levels and minimum reorder points

Key Responsibility # 3: Systems Management

Must be systems savvy. Will be designated brand Key User for systems including but not limited to:

  • SAP
  • EDI
  • SharePoint/MDG (Account Master Data)
  • Booster

Key Responsibility # 4: Cross-functional Communication

Will be a primary contact for cross-functional teams including:

  • Logistics teams in US, Canada and Latin America: Outbound/Inbound, Inventory Control, Returns/QC, Import/Export, and Transportation
  • Finance & Credit dept to release orders
  • HQ in Switzerland: Supply Chain, Operations, After-Sales Service

Key Responsibility # 5: Reporting Function

Will be required to monitor and/or execute reports including but not limited to:

  • Sales Admin: Open Orders, Open Returns, Outbound Shipments, Red Lights
  • Purchasing: Stock Reports, Inbound Delivery Monitors

QUALIFICATIONS and Experience

  • Minimum 3-4 years in Operations or comparable experience
  • Knowledge of Luxury Watch or Jewelry industry a plus
  • Experience working with Major Department Stores do not name the stores
  • Strong interpersonal skills and client facing knowledge.

TECHNICAL SKILLS/ABILITIES

  • Full command of SAP a must; including Sales side and Purchasing side
  • Proficiency in EXCEL including basic pivot tables and v-lookup
  • Knowledge of EXCEL Analysis a plus
  • Excellent verbal and written communication skills
  • Must be able to quickly familiarize with brand history and key product offerings

Personal Skills

  • Team player, flexible mindset, highly adaptable to change as dictated by the business
  • Problem-solver, solutions-driven, resourceful, strong sense of urgency
  • Highly self-motivated; ability to work with minimal supervision
  • Expected to interact at all levels of the organization. Strong interpersonal and communication skills are essential as is a poised and professional manner
  • Customer service focused
  • Excellent communication skills
  • Must thrive in a team environment and have a positive attitude

EDUCATION

Bachelor's Degree

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future

Expected Salary Range: $28 - $34 hourly

Salary will be negotiated based on relevant skills and experience.