Director, Information Technology

1 month ago

Orlando, Florida, United States Katmai Full time

Summary

The IT Director works hands-on to oversee all information technology (IT) operations at Company in support of the business needs of the organization.

Essential Duties & Responsibilities

  • Assists VP of IT in the management, coordination, and administration of all computer and information system-related services, projects, and programs at Company.
  • Provides day-to-day management of the IT department, to include oversight of the group's support technicians, system administrators, developers, and cybersecurity team.
  • Assumes responsibility for all IT system implementations, operations, and monitoring.
  • Ensures that all systems are compliant with the current revision of NIST
  • Works with cybersecurity team to maintain System Security Plan (SSP) and Plan of Action and Milestones (POAM).
  • Provides support to cybersecurity and system administration teams for all third-party assessments, formal audits, and incident response activities.
  • Maintains Disaster Recovery, Business Continuity, and Incident Response Plans.
  • Supervises and assists in the administration of the following:
  • Physical and virtual servers.
  • Firewalls, switches, and wireless networking equipment.
  • Hosted VOIP and on-prem PBX systems.
  • Cloud Service Providers with an emphasis on Microsoft solutions.
  • Enterprise backup solutions.
  • Project manages key IT initiatives, including solution testing and rollouts.
  • Monitors IT Help Desk service levels and creates process improvement plans to address goals for responsiveness and accuracy.
  • Works with VP of IT to engage in strategic planning and goal setting for the department.
  • Assists in developing a cybersecurity strategy that minimizes security risks and vulnerabilities.
  • Assists in managing external IT vendors and evaluating and negotiating vendor agreements.
  • Makes recommendations to VP of IT regarding staff recruitment, promotions, assignments, performance evaluations, and disciplinary actions.
  • Assists VP of IT in projecting future needs, modernizing IT infrastructure, and improving IT service.
  • Develops and documents system standards for computer and network devices.
  • Oversees the deployment and upgrades of IT hardware and software.
  • Ensures the tracking of all IT assets, to include hardware, software, supplies, and licenses.
  • Assumes responsibility for employee morale and for addressing employee concerns and performance issues.
  • Oversees all IT-related employee training.
  • Ensures IT department carries out tasks, goals, and initiatives in a timely and professional manner and that work reflects a high level of customer service.
  • Evaluates/updates departmental policies and procedures on a periodic basis to ensure accuracy, currency, and effectiveness. Ensures that policies are kept in an organized repository with appropriate read/write permissions defined.
  • Interfaces with department leads in company to ensure IT services are meeting needs and expectations.
  • Assists in preparing financial budgets and presenting funding proposals, as needed.
  • Prepares reports on IT department goals, performance, trends, and forecasts.
  • Remains up to date with advances in technology and industry best practices.
  • Researches and provides solutions to technical challenges.
  • Keeps VP of IT and SR VP of IT Systems updated on task progress and IT initiatives.
  • Performs other duties as assigned.

Supervisory Responsibilities

Leads the team and IT projects in collaboration with the VP of IT.

Job Requirements:

Minimum Qualifications

  • Bachelor's (four year) degree in Information Technology (IT), Information Systems (IS), Computer Science (CS), Business Management, or another related field.
  • Minimum ten (10) years of experience in system engineering with enterprise IT infrastructure including servers, network equipment, workstations, etc. in a domain environment.
  • Minimum five (5) years of experience managing IT support staff in an organization with 100+ employees.
  • Working knowledge of Federal Cybersecurity Regulations including DFARS, NIST , CMMC, and FedRAMP.
  • Demonstrable business management experience with a general understanding of finance, operations, marketing, and human resources.
  • Experience leading and managing large IT projects and rolling out IT infrastructure across various departments and groups.

Desired Qualifications & Skills

  • Microsoft or Cybersecurity certifications preferred.
  • Strong focus on customer service and ability to balance security concerns with needs of end user.
  • Strong problem-solving and project management skills.
  • Detail-oriented, organized, and focused on quality.
  • Extensive systems and network troubleshooting skills.
  • Ability to prioritize tasks and resolve complex issues.
  • Exceptional written and verbal communication skills, including professional grammar skills and speaking voice.

Work Schedule

40 hours per week. May be required to work additional hours as needed to complete assignment or project.

Travel

May be required for site visits or training.

Driving Requirement

Must have or be able to attain a valid state driver's license and be insurable on the company's automobile insurance policy. Driving, with or without accommodation, may be required when traveling and/or short occasional amounts of local driving. The expected driving time is less than 5%.

Work Environment

Work is expected to be remote; however, the company reserves the right to require onsite work.

Physical Demands

Frequent sitting, using hands/fingers, handling, reaching with hands and arms, talking, hearing, and seeing up close, at a distance, along the periphery, with depth perception and the ability to adjust focus; occasional walking, crawling, or standing, occasional lifting of up to 50 lbs. It is Company's business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

Compensation Package

  • Salary Range: Starting at $150,000+ per year
  • Eligible Benefits: Medical, Dental, Vision, 401(k) Savings Plan plus employer matching, Life and AD&D Insurance, Voluntary Long-Term & Short-Term Disability Insurance, Leave of Absence, Pet Insurance Coverage, 120 hours PTO, 11 Paid Federal Holidays, and Employee Assistance Program (EAP).

Compliance

To be considered for this position, all applicants must apply on the company website,

We are a VEVRAA Federal Contractor

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, or any other characteristic protected by law.

Preference will be given to Ouzinkie Shareholders, Descendants of Shareholders and Spouses of Shareholders in accordance with Title 43 U.S. Code 1626(g) and Title 42 U.S. Code 2000e - 2(i).

Executive Order 11246, as amended, protects applicants and employees from discrimination based on inquiring about, disclosing, or discussing their compensation or the compensation of other applicants or employees.

Requisition ID: 3530


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