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Performance and Operations Manager

4 months ago

Nashville, Tennessee, United States HCA Healthcare Full time

Description

Introduction

Do you want to join an organization that invests in you as a(an) Performance and Operations Manager? At HCA Healthcare, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  • Family support through fertility and family building benefits with Progyny and adoption assistance.
  • Referral services for child, elder and pet care, home and auto repair, event planning and more
  • Consumer discounts through Abenity and Consumer Discounts
  • Retirement readiness, rollover assistance services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Performance and Operations Manager like you to be a part of our team.

Job Summary and Qualifications

Nursing Practice and Operations exists to equip, advocate, and be the voice of our nurses by providing them with the resources they need to care for our patients. Through critical problem solving, analytics, and intentional discovery, the Nursing Performance and Operations Team provide HCAs leaders with data and technology-supported resources to take care of our nurses and patients. The Core Values of the Nursing Performance and Operations team are to be collaborative, analytical, and effective. This non-clinical performance improvement position leads and supports the execution of efforts related to nursing staffing and care teams, supporting HCA's 93,000 nurses and 11,600 nurse leaders, in collaboration with our clinical team members. Up to 25% travel required.

The position requires a leader with:

· A collaborative, team-based approach who can learn to attain and leverage strategic relationships

· The ability to ask thoughtful questions and provide insights, using data

· A self-starter mentality and ability to effectively manage a body of work to meet goals

· The ability to learn quickly and iteratively apply learnings to all projects

· Flexibility to move between multiple projects while maintaining a high quality of service

Major Responsibilities:

Execute the Nursing Operations agenda across the organization:

Lead efforts and/or offer subject matter expertise in developing enterprise strategies such as: staffing and productivity, operational resiliency efforts, technical advancements (including tools and/or dashboards), alternate models of patient care, reducing length of stay, and evolving business and clinical analytics

Structure and prepare materials for review, brainstorming, design, and development sessions including agendas, facilitation plans, and meeting notes

Gather and document business and process requirements through meetings, workshops, site visits, job shadowing, etc. with the intention of identifying opportunities for improvement

Performance Improvement & Quality Control, Data & Analytics for Operational Support, Nursing Operations Liaison, and Implementations and Training.

Education and Experience


•Bachelors Degree in Business, Economics, Engineering or comparable experience required


•3+ years of experience in healthcare environment with background in performance improvement, HR operations, or other comparable required


•PMP, LEAN, or Six Sigma Certification- must obtain within one year of hire preferred


•Strong process improvement experience in a large scale corporate environment


•Knowledge of hospital Labor and Productivity and/or HR systems and approach (preferred)


•Strong leadership skills and ability to work independently.


•Advanced analytical capability to use data systems and interpret output such as: Advanced Excel, SQL, PowerBI, Business Objects, etc.


•Results-oriented with a demonstrated strong commitment and willingness to do what it takes to get the job done. Demonstrated history of timely delivery of cost-effective business solutions.


•Proven ability to manage and prioritize multiple concurrent projects within deadlines.


•Possesses developed interpersonal skills to work in a high profile and fast paced team environment.


•Excellent organizational skills, with special attention to detail.


•Excellent presentation and communication skills.

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals Our Talent Acquisition team is reviewing applications for our Performance and Operations Manager opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.