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Field Service Representative

3 months ago

Carrollton, Texas, United States Trane Technologies Full time

At Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

SUMMARY:

As a Field Service Representative, you provide technical support to our dealers and provide comprehensive technical training programs focused on improving service capability and customer satisfaction.

Thrive at work and at home:

· Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE

· Family building benefits include fertility coverage and adoption/surrogacy assistance.

· 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.

· Paid time off, including in support of volunteer and parental leave needs.

· Educational and training opportunities through company programs along with tuition assistance and student debt support.

· Learn more about our benefits here

Responsibilities:


• Provide day-to-day technical support to dealers via phone and/or onsite assistance, as required.

• Communicate service bulletins and alerts to dealers on a timely basis.

• Support sales team with key customer relationship management.

• Provide product performance investigations and reporting of quality and/or First Notice events.

• Establish and conduct a comprehensive technical training program for service & installation technicians.

• Provide timely local administration of corrective action programs, concessions, and warranty claim process for dealers.

• Provide effective and timely response to consumer inquiries and complaints.

Qualifications:


• Associate technical degree or documented equivalent experience

• Minimum of five years field service experience

• Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to:
o DUI in the previous 5 years
o Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

Key Competencies:


• Must have a proven, detailed knowledge of HVAC products (Trane and American Standard product families preferred, and Mitsubishi), with an emphasis on application principles, installation practices, maintenance diagnostic and service techniques.

• Ability to craft communications to technicians which convey instructions and/or notices

• Proven skills in planning and conducting training sessions.

• Capable of accessing technician needs based on calls for assistance, and site visits to determine training needs

• Strong consumer and customer relations background

• Ability to compose written correspondence to address consumer complaints

• Skilled in use of negotiation principles

• Ability to easily switch between rapidly changing priorities.

• Strong computer skills (Windows 2000 & Microsoft Office 2000)

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.