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Customer Service Representative

2 months ago

Carrollton, Texas, United States Tao Motor Inc Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Tao Motor Inc. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Interaction
    • Provide timely and accurate information to customers via phone, email, and chat.
    • Address customer concerns and complaints with empathy and professionalism.
  • Issue Resolution
    • Investigate and resolve customer issues, including order discrepancies and technical problems.
    • Escalate complex issues to the VP of Customer Service or other relevant departments as needed.
  • Order Management
    • Process customer orders and returns efficiently, ensuring accuracy and promptness.
    • Monitor order status and communicate updates to customers.
  • Product Knowledge
    • Maintain a thorough understanding of our products and services.
    • Provide customers with detailed product information and assist them in making informed purchasing decisions.
  • Customer Feedback
    • Gather and document customer feedback to identify trends and areas for improvement.
    • Provide insights and suggestions to the VP of Customer Service to enhance customer satisfaction.
  • Administrative Duties
    • Maintain accurate records of customer interactions, orders, and issues in the CRM system.
    • Prepare regular reports on customer service activities and performance for the VP of Customer Service.
Requirements
  • High school diploma or equivalent; a Bachelor's degree in a related field is a plus.
  • General mechanical and powersports knowledge.
  • 1-2 years of experience in a customer service role, preferably in the e-commerce or retail/wholesale industry.
  • Excellent interpersonal and communication skills, both written and verbal.
  • Strong problem-solving abilities and a proactive approach to issue resolution.
  • Proficiency in using CRM software and Microsoft Office Suite.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Strong organizational skills and attention to detail.