Customer Service Representative

2 days ago

Carrollton, Texas, United States HomePro, Inc. Full time
Job Description

HomePro, Inc. is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing top-notch support for our home technology products and services.

Responsibilities:
  • Customer Support: Provide timely and effective support to customers via phone, email, and chat, addressing their questions and concerns related to our home technology products and services.
  • Order Processing: Accurately process customer orders, ensuring timely delivery and addressing any special requests or concerns.
  • Problem-Solving: Analyze and resolve customer issues and complaints in a professional and courteous manner, finding creative solutions that meet their needs.
  • Tech Savviness: Stay up-to-date on the latest home technology products and services, sharing knowledge and features with customers in a clear and concise manner.
  • Teamwork and Coordination: Collaborate with our sales, technical support, and logistics teams to ensure seamless communication and meet customer needs.
  • Record Keeping: Maintain accurate records of customer interactions, transactions, inquiries, and complaints using our customer service software.
  • Customer Feedback: Gather valuable feedback and suggestions from customers, passing them along to the right teams to help us continuously improve our products and services.
Requirements:
  • Customer Service Experience: Previous experience in a customer service role, preferably in the tech or home improvement industry.
  • Tech Know-How: Familiarity with home technology products and services, including smart home systems, entertainment setups, and security solutions.
  • Communication Superpowers: Excellent verbal and written communication skills, with the ability to explain technical concepts in a clear and concise manner.
  • Problem-Solving Jedi: Strong analytical and critical thinking skills, with the ability to analyze and resolve customer issues.
  • Empathy and Patience: Ability to understand and relate to customers' needs, showing patience and a positive attitude even in challenging situations.
  • Multitasking Ninja: Ability to handle multiple customer inquiries and tasks simultaneously, while maintaining attention to detail.
  • Team Player: Willingness to collaborate and support team members to achieve shared goals.
  • Tech Tools: Comfortable navigating customer service software, databases, and other tools to provide top-notch service.
  • Education: High school diploma or equivalent, with a preference for additional education or certifications in a related field.

We offer a competitive hourly salary of $17-$18 and a range of benefits, including full-time position, 10-7PM shift with Sundays off, 401K with company match, free gym on-site, PTO and Paid Company Holidays, Employee Discounted Monitoring Plan, and benefits after 60 days.

Apply today to become a valued member of our HomePro team and help us create extraordinary customer experiences

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